SCITLS User Support Services Manager

Type of Requisition:

Pipeline

Clearance Level Must Currently Possess:

Top Secret

Clearance Level Must Be Able to Obtain:

Top Secret/SCI

Public Trust/Other Required:

None

Job Family:

Information Systems Management

Job Qualifications:

Skills:

End Users, Enterprise IT, Information Systems

Certifications:

Security + - CompTIA

Experience:

5 + years of related experience

US Citizenship Required:

Yes

Job Description:

Seize your opportunity to make a personal impact as an User Support Services Manager supporting USSTRATCOM. GDIT is your place to make meaningful contributions to challenging projects, build your skills, and grow a rewarding career.

At GDIT, people are our differentiator. As an User Support Services Manager supporting USSTRATCOM in Offutt AFB, you will help ensure today is safe and tomorrow is smarter.

USSTRATCOM is a Combatant Command responsible for strategic deterrence, nuclear operations, and enterprise IT services essential to national security. It oversees Nuclear Command, Control, and Communications (NC3), Joint Electromagnetic Spectrum Operations (JEMSO), Global Strike, and Missile Threat Assessments, working closely with other Combatant Commands, Services, and defense agencies. SCITLS will be a key component that will ensure mission success and the safety of the U.S. and its allies by providing 24/7 IT services and network support for NIPRNet, SIPRNet, JWICS, and SAP/SAR environments.

HOW End User Services Task Manager WILL MAKE AN IMPACT

• Performs day-to-day activities required to manage and lead the support of incident management related to IT failures.
• Acts as the Relationship Manager and advocate on behalf of USSTRATCOM users.
• Addresses escalations and coordinates with Business Relationship Manager and VMO.
• Oversees the troubleshooting of complex issues and provides incident resolution for all related incidents requiring escalated support or subject matter expertise.
• Uses enterprise operation platforms (ServiceNow), operational dashboards, and other collaborative tools to report on and manage tickets and performance.
• Trains end users on the proper use of hardware and software. May train large groups of end users.

WHAT YOULL NEED TO SUCCEED:

• Education: Bachelor of Arts/Bachelor of Science
• Required Experience: 5+ years of related experience
• Security Clearance Level: Must be willing to Obtain Top Secret with SCI eligibility
• Required Certifications: Security+ or CCNP Security & Ability to Obtain ITIL 4 Foundation - ITSM Certification within the first 9 months
• Preferred Certifications: ITIL 4 Managing Professional or HDI Support Center Manager (HDI-SCM) or HDI Desktop Support Manager (HDI-SDM) or CompTIA Network +, A+, Security + or Certified Customer Service Manager (CCSM)
• Location: Offutt AFB, NE

**Relocation may be available

GDIT IS YOUR PLACE:

• Full-flex work week to own your priorities at work and at home
• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

#SCITLS

n may be available

GDIT IS YOUR PLACE:

• Full-flex work week to own your priorities at work and at home
• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

#SCITLS

The likely salary range for this position is $144,410 - $195,378. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

Less than 10%

T elecommuting Options:

Onsite

Work Location:

USA NE Offutt AFB

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. Join our Talent Community to stay up to date on our career opportunities and events at

gdit.com/tc .

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans