Consolidated Service Desk Analyst

Consolidated Service Desk AnalystJob Category: Information TechnologyTime Type: Full timeMinimum Clearance Required to Start: TS/SCIEmployee Type: RegularPercentage of Travel Required: Up to 10%Type of Travel: Continental US* * *

The Opportunity:

CACI is seeking a Consolidated Service Desk Analyst to serve as the primary point of contact for the end-users seeking technical assistance across the commands IT networks and services. They are responsible for providing high-quality IT support, resolving incidents and ensuring optimal service delivery in accordance with established Service Level Agreements.

The work location for this position is Omaha, Nebraska. The position is contingent upon award of the United States Strategic Command SCITLS contract.

Responsibilities:

Service Desk Analyst, Journeyman:

• Possesses and applies expertise to support call center services/incident reporting and conducts first call resolutions

• Participates in tracking and elevating incidents within the incident management process for restoration of IT services command-wide 24x7

• Provides USSTRATCOM with NIPRNET Voice over Internet Protocol (VoIP) capabilities through direct and comprehensive system and device O&S

• Conducts incident management, routing, and escalation of high-volume telephone calls, emails, ITSM Tools, and walk-in requests

• Supports kiosk usage (e.g., walk-in services, CAC, user account actions) and Public Key Infrastructure (PKI)/Local Registration Authority (LRA)/token services

• Trains other team members on how to relate with clients in the course of the job to ensure that they are treated in a professional and cordial manner

• Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks

• Operates with appreciable latitude in developing methodology and presenting solutions to problems

Qualifications:

Required:

• Top Secret security clearance with SCI Eligibility

• High School + 3 years experience in IT

• Required 8140 Cert within 6 months of start date: 411 - Basic; A+ or Network+; OR Applicable degree ABET accredited/CAE designated; OR Training

• Excellent communications skills, both verbal and written, with a focus on customer service

• Ability to work in face-paced environment and manage multiple tasks simultaneously

This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI.

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What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, youll be part of a high-performing group dedicated to our customers missions and driven by a higher purpose - to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. Youll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nations most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Your potential is limitless. So is ours.

Learn more about CACI here.

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Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.

The proposed salary range for this position is:

$35,776 - $62,000

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.