Office Assistant

Job Type: Full-Time, M-F 7:30am-4:30pm

About Us:

Complete Calibrations is a forward-thinking company committed to delivering exceptional mobile ADAS calibration services. Our team is dedicated to providing top-notch service and support to our clients, and we are looking for a motivated Office Support Specialist to join our team.

Job Description:

We are seeking a reliable and customer-focused Office Support Specialist to manage incoming communications and assist our field technicians and employees. The ideal candidate will have excellent communication skills, a strong attention to detail, and the ability to multitask in a fast-paced environment.

Key Responsibilities:

• Answer and direct phone calls in a professional and timely manner.
• Respond to customer inquiries via email, providing accurate and helpful information.
• Coordinate and schedule appointments for technicians and other field employees.
• Assist field technicians with necessary documentation, materials, and logistical support.
• Maintain and update customer records and databases.
• Handle customer complaints and provide appropriate solutions.
• Process orders and ensure accurate data entry.
• Collaborate with team members to ensure efficient workflow and exceptional customer service.
• Perform general administrative tasks as needed, including filing, photocopying, and managing office supplies.
• Ability to work independently and have great initiative.

Qualifications:

• Proven experience in a customer service or administrative role.
• Excellent verbal and written communication skills.
• Proficiency in Google (Sheets, Docs, etc.).
• Strong organizational and multitasking abilities.
• Ability to handle a high volume of calls and emails professionally.
• Familiarity with scheduling and dispatching software is a plus.
• Problem-solving skills and a proactive attitude.
• Ability to work independently and as part of a team.
• High school diploma or equivalent; additional qualifications in office administration are a plus.
• Great customer service ability

What We Offer:

• Competitive salary and benefits package such as health, dental, and vision insurance.
• Opportunities for professional development and career advancement.
• A supportive and collaborative work environment.

Job Type: Full-time

Pay: $18.89 - $22.75 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: In person