Nurse Navigator Surgical Services

At ScionHealth, we empower our caregivers to do what they do best. We value every voice by caring deeply for every patient and each other. We show courage by running toward the challenge and we lean into new ideas by embracing curiosity and question asking. Together, we create our culture by living our values in our day-to-day interactions with our patients and teammates.

Job Summary

The Nurse Navigator serves as a clinical guide and advocate for oncology patients throughout the continuum of care, from initial screening and imaging through diagnosis, treatment, and follow-up. This position provides professional nursing support to coordinate multidisciplinary care, assist in overcoming healthcare system barriers, and enhance the patient and family experience.

Essential Functions

• Coordinates patient care across departments and providers from diagnosis through survivorship or end-of-life care.
• Consults with nursing staff and interdisciplinary teams to evaluate patient care, transitions, and discharge planning.
• Verifies that treatment plans align with patient needs and clinical standards.
• Provides education, emotional support, and advocacy for patients and families.
• Tracks and monitors patient progress, identifying and addressing barriers to care.
• Supports timely scheduling of diagnostic tests, treatments, and follow-up appointments.
• Participates in quality improvement initiatives related to patient navigation and satisfaction.
• Serves as a liaison between patients, providers, and community resources.
• Maintains detailed documentation and upholds patient confidentiality standards.
• Responds to questions and concerns from patients, families, and payers regarding care coordination.  

Knowledge/Skills/Abilities/Expectations

• Excellent interpersonal and communication skills.
• Proficient in clinical documentation and electronic health records.
• Knowledge of oncology care standards, clinical pathways, and support services.
• Ability to prioritize tasks and manage multiple patient cases simultaneously.
• Strong organizational skills with attention to detail.
• Demonstrates trustworthiness, compassion, and professionalism.
• Collaborates effectively within interdisciplinary teams.
• Familiarity with performance improvement and patient satisfaction tools.