Personal Lines Client Service Manager

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallaghers global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, youll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, well build a legacy of trust and triumph in the dynamic world of risk management.

We believe that every candidate brings something special to the table, including you! So, even if you feel that youre close but not an exact match, we encourage you to apply.

We are looking to add a Personal Lines Account Manager to join our growing team! If you pride yourself on delivering exceptional customer service and are interested in helping a range of clients through issues that vary from relatively simple to moderately complex, look no further! We are looking for people who are passionate about building relationships with clients, will collaborate with our team to achieve goals, constantly seek improvement, and will demonstrate the value Gallagher can provide.

• Answering client phone and email inquiries related to insurance billing, coverage, pricing, claims, cancellations, endorsements, inspections, documentation requests, issues, concerns, etc. 
• Maintains complete and accurate client and policy data and documents within Gallagher and affiliated carrier systems.
• Supports Gallagher growth initiatives by contributing to key business outcomes such as client satisfaction, client retention and is also responsible for the overall customer experience.
• Fostering a culture of performance and continuous improvement.
• Delivers consistent, high quality client service as defined by AJG operational standards and practices.
• Supports the business priorities of the Personal Lines team within Gallagher Global Brokerage.
• Successfully operates in a team environment to manage a group of accounts with relatively simple servicing needs.
• Builds rapport quickly with clients in an effort to identify needs in a clear, confident and friendly manner.
• Leverages systems, services and resources to execute work in an effective and efficient manner.
• Comfortably engages others in a consultative business oriented discussion.
• Basic understanding of professional and industry standards/practices.
• Ability to learn and adapt to new systems, processes and skills quickly.
• Effectively manages/balances multiple and sometimes competing priorities.

Required: Bachelors degree with 0+ years client service and/or claims management experience -OR- High School degree/GED with 3+ years client service and/or claims management experience. Strong written and verbal communication skills. Proficient in using technology as a tool to maximize productivity and quality. Appropriate licensing as required.

Preferred: Previous experience managing client relationships. Insurance knowledge. Personal Lines experience preferred.

Behaviors: Works effectively in a team environment. Consistently delivers high quality work in a timely manner. Builds rapport quickly with external clients. Effectively balances a strong client focus with maximizing operational efficiency. Quickly determines critical issues, detail oriented. Solves problems quickly and focus solutions on the root cause.

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits youll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and its embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.