Client Service Representative

Atradius

The Atradius Group provides trade credit insurance, surety and collections services worldwide, and has a presence through 160 offices in 52 countries. The products offered by Atradius protect companies around the world against the default risks associated with selling goods and services on credit.

At Atradius, we believe in personal development and the Growth Mindset. Our Culture is based on teamwork, reliable accountability, constantly improving and unrivalled service. Read on more on our Career site: https://careers.atradius.com/en/careers.

Department Description

Client Services - As a key member of the Client Services team, you will play a pivotal role in delivering exceptional service and support to our policyholders and broker partners. This position requires a proactive, detail-oriented professional who can foster strong relationships, provide outstanding customer service, and ensure the accuracy of compliance and policy administration in a fast-paced environment.

Job DescriptionYou will collaborate with colleagues to collectively manage policy servicing, maintain data integrity, and ensure timely communication with internal teams, policyholders, and broker partners. Your contributions will help uphold service standards and support the teams commitment to operational excellence and customer satisfaction.

If you thrive in a dynamic, international environment and are passionate about delivering expert client service, we encourage you to apply.

In this position your key responsibilities will be:

• Build and maintain strong working relationships with internal teams, policyholders, and broker partners.
• Collaborate with the Client Services team to manage multiple shared inboxes, delivering accurate, responsive, and professional service.
• Partner with New Business and Retention teams to support the ongoing service needs of policyholders.
• Coordinate with the Administrative Support team to ensure new business drafts, new issues, and renewal policies are processed accurately, promptly, and in alignment with company standards.
• Provide support for system access inquiries and issues related to our customer portal, including guidance on navigating the system.
• Contribute to strategic projects as needed.

What qualification should you have? The ideal candidate will have the following profile:

• Must have good communication skills; both verbal and written, good listening skills and a strong desire to solve problems
• This position requires an energetic person who is creative; tenacious and accountable
• The ability to be flexible and handle multiple tasks within assigned deadlines
• Must be comfortable working in a multi-cultural & international environment
• Bachelors degree or equivalent working experience.  
• Microsoft Office software, and the ability to perform functions in company established software and applications; Proficiency in Excel is a must and working knowledge of PowerPoint is beneficial
• Working experience in office environment

What do we offer?

• Competitive Salary: $50,000 - $70,000 annually, dependent on experience level with a 10% bonus potential.
• Paid Time Off: 3 weeks vacation, 8 floating holidays, 6 sick days, maternity and parental leave, office closure holidays.
• Flexible Working: Hybrid model with 3 days remote and 2 days onsite. Potential for fully remote.
• Insurance: Medical and dental plans with shared premiums, Vision, Disability and Life Insurance fully paid by company.
• Retirement Plan: 401k with 100% company match up to 6% of salary contributions and annual profit share, pre-tax and Roth options.
• For more information check out our career page at: United States - Working at Atradius

Equal opportunities for all

The success of our organization stands with the quality of our people and the ideas they have. Insights and innovative solutions for our customers are the result of an interplay of cultures, knowledge and experience. That is why diversity is extremely important to Atradius. To ensure that all colleagues within Atradius can develop their qualities, we promote an inclusive culture in which everyone feels involved and valued. We encourage and welcome everyone to apply to our positions.

Do you have any questions about our offer?Susan PAULSON, Human Resources, is available by e-mail at *************@atradius.com.

I am Atradius! - Do you want to know who we are?Get to know Atradius colleagues in this video: https://www.youtube.com/watch?v=NnsgT04OpTU&t=4s

Atradius is a global provider of credit insurance, bond and surety, collections and information services, with a strategic presence in over 50 countries. The products offered by Atradius protect companies around the world against the default risks associated with selling goods and services on credit. Atradius is a member of Grupo Catalana Occidente (GCO.MC), one of the largest insurers in Spain and one of the largest credit insurers in the world. You can find further information on our website: https://group.atradius.com