Resident Services Coordinator

THIS JOB IS IN THE AFFORDABLE HOUSING INDUSTRY (Community engagement & outreach).Candidate must be able to pass level II background check and fingerprinting.Candidate must be able to work Mon - Fri, 8 hrs./day, between 8:30 am and 8:30 pm.

SUMMARY: The Resident Services Coordinator is responsible for planning, developing, and implementing comprehensive resident activities as directed by the Resident Services Manager. This individual is accountable for developing and fostering effective relationships with property managers, community organizations, government agencies and ONIC residents. This position must be able to commute between multiple work locations. Some evening and weekend hours will be required.

DUTIES AND RESPONSIBILITIES:

• Identifies and addresses issues that may affect residents well-being or property operations.
• Assesses and surveys residents to determine their interests, goals, progress, and satisfaction.
• Builds relationships with residents, providing them with information and referrals to access community resources.
• Coordinates events and programs as determined in the work plan, utilizing data and information to meet required objectives.
• Develops, implements, and coordinates activities that engage residents based on the work plan framework; recruits and actively works to retain resident participation in these activities.

SUPERVISORY RESPONSIBILITIES: This job has no supervisory responsibilities.

QUALIFICATIONS:

• Bachelors Degree (BA) from four-year college or university in Human Services, Social Work, Community Services, or similar field; OR four years of experience and/or training, or equivalent combination of education and experience.
• Ability to pass level II background check fingerprinting.
• Required computer skills: Microsoft Office Suite.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Continually required to use the telephone and standard office equipment such as a computer, copier, and fax.
• Continually required to talk, hear, and observe.
• Frequently required to stand, walk, climb stairs, and sit.
• Frequently required to utilize hand and finger dexterity.
• Frequently exposed to outside weather conditions.
• While performing the duties of this job, the noise level in the work environment is usually moderate to loud.
• The employee must occasionally lift and/or move more than 40 pounds.
• The employee must maintain regular hours at the ONIC premises or at any other prescribed place of work.
• Reliable transportation is required to travel to various locations. When operating a vehicle, a current Drivers License and proof of motor vehicle liability insurance are required.
• May be required to attend occasional evening or weekend events.

About Orlando Neighborhood Improvement Corporation:

The Orlando Neighborhood Improvement Corporation (ONIC) is a not-for-profit housing development company that has been developing affordable housing in Central Florida since 1985. At ONIC, our mission is to build and maintain affordable communities in Central Florida. Our projects have revitalized and transformed the landscape of housing in the area.