ESIS Claims Manager, AGL

ESIS is a results-oriented TPA within the Chubb organization. We continually monitor, measure, and analyze trends while working closely with our clients to identify opportunities to positively impact their program costs ESIS applies a balanced approach to claims handling and management and continually refines our approach to be sure our services are customized, complementary and complete.

KEY OBJECTIVE:

This role is focused on the technical claim handling of auto liability and workers compensation claims.  The individual will be accountable for the handling and disposition of claims including investigation, coverage determination, reserving, negotiation and settlement and overall claim strategy.  The position may require travel.  You will represent the company at meetings with management, business partners and in other claim related activities.

MAJOR DUTIES & RESPONSIBILITIES:

Duties include but are not limited to: 

• Receives assignments and reviews claim and policy information to provide background for investigation and may determine the extent of the policys obligation to the insured depending on the line of business.
• Supervise junior claims representative in the handling of claims under the assigned accounts
• Review applicable insurance policies to confirm coverage. Insure each file is timely reported to the applicable primary, excess or reinsurers.
• Maintain diary system to insure that each file is reviewed every 90 days. 
• Attend monthly and/or quarterly claims committee meetings and be prepared to present cases for discussion in detail assuring the client can make decisions relating to strategy and reserving in an educated manner. 
• Be aware of and Implement the companys approved best practices on each file to insure timely and effective claims management. In addition insured that each file has a completed case strategy summary with an appropriate disposition plan of action. 
• Monitor defense counsel to insure compliance with the clients and/or ESISs reporting requirements.  
• Contacts, interviews and obtains statements (recorded or in person) from insureds, claimants, witnesses, physicians, attorneys, police officers, etc. to secure necessary claim information.
• Prepares reports on investigation, settlements, denials of claims, individual evaluation of involved parties etc.
• Sets reserves within authority limits and recommends reserve changes to Team Leader and the client.
• Timely review and process defense counsel and third party invoices to insure timely payment. 
• Reviews progress and status of claims with Team Leader and discusses problems and suggested remedial actions. 
• Settles claims promptly and equitably. 
• Obtains releases, proofs of loss or compensation agreements and issues company drafts in payments for claims. 
• Informs claimants, insureds/customers or attorney of denial of claim when applicable.
• Assist the marketing team as new opportunities arise. 

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

• College degree in business related field 
• 5 or more years of experience as a claims professional with a high degree of specialized and technical competence in the handling of high exposure claims with emphasis on hands-on file and litigation management.
• P&C insurance adjuster license 
• Auto General Liability (GL) and Workers Compensation experience.
• Knowledge of insurance industry and claims handling concepts, practices, and procedures
• Strong background and demonstrated ability in dealing with significant coverage matters.
• An understanding of the tenants of insurance and legal principles.
• Knowledge of P&C Group coverage and services.
• Working knowledge of industry best practices and procedures.
• An ability to work independently and assimilate learning materials on many different subjects from various sources.
• Excellent interpersonal communications and negotiation skills; and an ability to deal with customers and business partners in a professional manner.
• Ability to make prompt, intelligent decisions based upon detailed analysis of complex issues.
• Demonstrated strong relational skills particularly in adverse or high-pressure situations.

ESIS offers a competitive compensation package and comprehensive benefits package including life, health and dental, vision, a retirement savings plan, disability coverage, stock purchase plan, flexible spending accounts, tuition reimbursement, and business casual dress. ESIS is an equal opportunity employer and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and/or State laws, except where bona fide occupational qualifications apply.