SUPERVISOR - ROCKTANE

ESSENTIAL JOB FUNCTIONS:(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position).- Creates an atmosphere that induces guests to make ROCKTANE their choice for their gas station needs; responsible for actively building and retaining guest relations by providing superior guest service. Exudes Hard Rock Mottos to create excellent first and last impression for all guests.- Provides an amplified guest service environment by focusing on the needs of internal and external guests.  - Resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers, Supervisors and Managers.- Operate IT Systems (Agilysis POS, GHS Fuel Pump Software, and other gas station related equipment).- Assist guests as needed in paying, utilizing, or answering questions about the system.- Accurately maintains and appropriately handles all tender at gasoline dispenser.- Proactively welcomes and greets arriving and departing guests.- Attends to needs of all guests within ROCKTANE in an efficient manner, and specifically follows all established safety protocol.- Assist with selling products intended for sale on the fuel court including cigarettes, beer, wine.- Answer questions about the property, upcoming events, contacts, and provide directions as needed.- Maintain work area in an orderly, clean, neat manner.- Follow internal procedures for dispensing gasoline, always verbally reconfirming and waiting for an acknowledgement of the guests preference and amount requested.- Remove trash.- Meets Hard Rock standard for grooming, uniform or attire.- Attend and participate in meetings, completing follow-up as assigned.- Use all equipment associated with the position, including, but not limited to, gas station pumps, cash registers and computer equipment.- Abide by all applicable Hard Rock policies and procedures.- Assists in training customer service, product knowledge and education. - Encouraging safe work practices, and a demonstrated commitment to our guiding principles and house rules.- Directly supervises and acts as the manager on duty in the absence of Rocktane manager.- Responsible for coaching, resolving issues and serving as a link between subordinates and upper management.- Ensure employees have appropriate and realistic job goals.- Accomplishes staff job results by coaching, counseling and disciplining employees.- Monitoring and appraising job results.- Implementing and enforcing systems, policies and procedures.- Completes operations by developing schedules.- Assigning and monitoring work.- Gathering results and implementing productivity standards.- Resolving operational problems.- Maintaining reference manuals.- Implementing new procedures.- Maintaining professional and technical knowledge by attending educational workshops and reviewing professional publications.- Provide quality service by enforcing quality and customer service standards.- Contributes to team effort by accomplishing related results as needed.- Responsible for cleaning and sanitize work and public spaces.