Senior Project Manager - Customer Projects

Location: Geneva, Geneva, CH, 1215Flexible Work Arrangement: HybridCareer Level: ProfessionalRequisition Id: 3881

Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,500 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Defence, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.

Position Summary

At Jet Aviation, we are passionate about delivering excellence in business aviation services worldwide. Were looking for a talented Senior Project Manager - Customer Projects to join our Geneva team. This is a key role where youll drive the success of aircraft maintenance projects, ensuring everything runs smoothly from start to finish while delivering exceptional customer experiences.

Your mission

Coordinate scheduled maintenance and AOG inputs:

• Act as the main point of contact for customers, ensuring seamless scheduling and resource management while adjusting schedules according to their needs.
• Ensure all required documentation and approvals are ready and available as applicable.
• Work closely with the Director of Maintenance to optimize resources (staff & hangar space), ensuring timely project start & efficiency.

• Oversee the preparation process, from creating work packages to ensuring parts and materials are ready.
• Address any special customer requests, evaluate risks and implement mitigation measures to ensure everything is set for a successful project.
• Organize and lead incoming meetings with customers and aircraft supervisors.

• Manage labor, parts, and subcontractor coordination, ensuring the team has everything needed to address maintenance tasks.
• Coordinate Engineering or technical support with OEMs as required.
• Facilitate timely defect rectifications and ensure customer approvals have been received.

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Deliver top-tier customer support:

• Provide daily updates on progress, ensuring customers are well-informed and satisfied.
• Organize customer visits, promptly address any concerns, and resolve technical or financial issues with professionalism.

• Take charge of the billing process for maintenance projects, ensuring accurate quotations that cover labor, parts, subcontractors, and all associated fees.
• Manage cost allocation between all parties involved (customer, OEM, contract coverage) to ensure transparency and efficiency.
• Oversee down payments to ensure all costs are covered before aircraft release.
• Review and assess project margins to guarantee profitability before final invoices are issued, ensuring smooth coordination of payments.

• Guarantee all release documents and work packages are complete and accurate, providing a seamless handover to customers.
• Perform maintenance projects cleanup after release to ensure that unused parts are returned to stock
• Coordinate projects scanning and shipment to customer providing technical assistance.

Your profile

• 5+ years of experience in project management or technical administration, ideally within aviation.
• Minimum bachelors degree or equivalent Higher Education.
• Strong technical understanding of aviation (experience with Gulfstream or Bombardier aircraft is a plus).
• A proactive mindset, with the ability to handle multiple projects and changing priorities.
• Exceptional communication and organizational skills, with a customer-first attitude.
• Ability to stay cool under pressure and adapt to fast-paced environment.
• Excellent team spirit with ability to work independently.
• Proficiency in MS Office, and familiarity with SAP, CAMP, or CMP is a plus.
• Fluent in English (French is a plus).

If you are interested in a multicultural, challenging and innovative working environment and your profile matches our requirements, we are looking forward to receiving your online application in English.

Equal Employment Opportunity has been, and will continue to be, a fundamental principle at Jet Aviation, where individuals are hired, employed, recognized, and advance based upon their individual skills and abilities and without regard to an individuals race, color, national origin, age, religion, physical or mental disability status, sex, gender, sexual orientation, gender identity or expression, transgender status, genetic information, marital status, pregnancy (including childbirth, lactation and related medical conditions), status as a protected veteran or any status or characteristic protected from employment discrimination under applicable federal, state and local laws (EEO status). This policy applies to all terms and conditions of employment, including, but not limited to, recruitment and hiring, compensation, benefits, promotions, termination, layoff, recall, transfer, and opportunities for training and advancement.

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