Senior IT Support Engineer (Contractor)

Korn Ferry is currently looking for a full time contractor Senior IT Support Engineer for our EMEA region to be based at least three days per week in our London office. 

Day-to-day duties will include:

• Remote and in person technical support of PCs, Laptops, and mobile devices. 

• Logging calls, walk-in interactions, and details into our ITSM. 

• Active Directory high level account administration e.g.: Computer account management. 

• Troubleshooting of common IT software and hardware products. 

• Troubleshooting network connection issues. 

• Work with other support teams to resolve issues and ensure that communication is maintained with the end-users until resolution. 

• Train end-users in the use of our systems. 

• Prioritize the nature of tickets according to Service Level Agreements (SLAs). 

• Complete all company administration and documentation as required. 

• Participate in the Shift-Left process. 

• Communicate with internal and external customers at all levels. 

• White Glove treatment for Senior Partners. 

• Animate the New joiner Inductions in the office for London, or remotely for Manchester and Dublin new starters. 

• Travel as necessary to Korn Ferry offices to provide support and facilitate EMEA Office moves. 

• Ability to work on public holidays if necessary. 

• Report issues and escalations to your Line Manager. 

• Support meeting rooms. (VC and AV) 

• Collaborate with other teams in projects, POCs, UATs. 

Required Skills and Experience: 

• Minimum 2 years in a similar role with strong troubleshooting skills. 

• Understanding and working knowledge of Microsoft Office suite. (M365) 

• Understanding and working knowledge of Microsoft Windows 10 and 11. 

• Working knowledge of cloud based virtual machines. 

• Experience working with Microsoft Authenticator or MFA/2FA solutions. 

• Experience working with Cisco VPN solutions or similar. 

• An understanding and working knowledge of Active Directory. 

• An understanding and working knowledge of Entra and Intune. 

• Experience supporting iOS and Android devices. 

• Imaging laptops, desktops and setting up MacBooks. 

• Experience of anti-virus maintenance and support. 

• Knowledge of HP or Lenovo Laptops/Desktops. 

• Experience troubleshooting printing problems. 

• Experience using a Mobile Device Management platform such as Intune. 

• Experience troubleshooting with BitLocker. 

• Familiarity with ITSM software such as ServiceNow. 

• Understanding of network infrastructure. 

• Excellent oral, written and telephone communication skills. 

• Professional and proactive approach to work. 

• Excellent time management and organisational skills. 

• Awareness of ITIL process and procedures. 

• Experience working with SLA and KPI measures. 

• Experience working with a multi-cultural and global organization. (Follow the Sun support model) 

Required Certifications: 

A mix of the following preferred. 

• CompTIA A+ 

• University or College Certification 

• ITIL Foundation 

Language: 

Must be fluent in English. 

Any other language spoken within the EMEA region would be preferable.