Data Enhancement Specialist

Description

Why MMIT? At MMIT, we simplify the complexities of healthcare to smooth access to life saving therapies. Our collective teams achieve this through prioritizing cultivating industry leading data coupled with cutting edge technology to solve some of healthcares most complex challenges. MMIT is regarded as a trusted go-to-market partner that identifies barriers to patient access and helps coordinate major stakeholders to move therapies from pipeline to prescription—answering the “what” of how payers cover therapies and the “why” behind those decisions. MMITs product portfolio has been built by listening to our clients, and with expert teams of pharmacists, clinicians, data specialists and market researchers who provide foresight, clarity and confidence. In 2022, MMIT joined forces with other market-leading pharmaceutical-solutions providers—Evaluate, Citeline, Panalgo and The Dedham Group—to launch Norstella, which aims to deliver must-have answers for critical strategic and commercial decision-making along the entire drug development journey. The Role: As a Specialist on the Enterprise Access & Data Expertise Team (EADE), this role will support and enhance MMITs operational data quality with a single pointed focus on improving our customers experience with the data. The Specialist will be responsible for evaluating, researching, and resolving both internally and externally generated requests for data review, utilizing MMIT resources and publicly available web-based data. This position will receive research requests in specific queues on the JIRA platform and employ an understanding of knowledge, data, and product to resolve data validation requests in accordance with MMIT standards and client practices. As an EADE Specialist, this role preserves the integrity of our data while facilitating client confidence in our products and processes. Responsibilities:

• Research both internal and external Verifications requests/ Data Project request submitted through JIRA to facilitate resolution (90%)
  • Know MMIT data and customer preferences to analyze requests and issues.
  • Analyze categorized customer requests to determine appropriate course of action.
  • Coordinate execution of updates if data changes are needed.
  • Support the Project Managers and Access Advisors within EADE by responding or escalating if internal data clarification is needed
  • Build therapeutic area expertise and increase domain knowledge across workstreams within EADE
  • Provide client education, training, and strategic guidance on how to leverage MMITs data and platforms to achieve priority use cases.
  • Serve as a data expert, representing the voice of the client, when partnering with internal teams (Client Services, Data Operations, Product Management, etc.).
• Execute data changes based on Team workload and capacity (10%)
  • Update internal tools to reflect research completed per Verification requests.
• Immediately escalate client dissatisfaction or technology issues to the appropriate supervisor.
• Provide support to the wider Enterprise Access & Data Expertise Team to facilitate strong overall data quality.

Qualifications:

• Bachelors or advanced degree in life sciences, biosciences, engineering, technology, business administration or other social sciences preferred from a top institution with a strong record of academic achievement
• Two years of professional experience in data research, market research, biotech, pharmaceuticals, or managed care industry
• Superior analytical, quantitative, and conceptual thinking skills and strong interpersonal and communication skills.
• High level of empathy with a strong agility to learn and adapt, growth mindset.
• Demonstrated desire for continuous learning and improvement.
• Enthusiastic and creative thinker with the ability to inspire others.
• Ability to balance multiple projects and perform in a deadline-driven environment
• Genuine interest in professional growth and development through feedback and commitment to corporate core values
• Well-developed time management and problem-solving skills
• Advanced writing skills and a strong interest in effective communication all levels of the organization
• Strong interpersonal skills and the ability to work effectively as part of a team
• Knowledge of the pharmaceutical and managed care industries - 1-2 years experience preferred
• Strong skills with MS Office applications (Word, Excel, and PowerPoint)
• Effectively collaborate and communicate cross-functionally as warranted to ensure all client needs (from a data perspective) are addressed with high quality and in a timely manner.
• Demonstrated ability to delight customers with superior data analytical and research capabilities.
• Ability to convey data nuances with empathy, understanding, humility, and confidence
• Research and triage skills. Highlight key trends in data and answers to client research goals
• Other duties, as assigned

Our Guiding Principles for success at Norstella: 01: Bold, Passionate, and Mission-First 02: Integrity, Truth, and Reality 03: Kindness, Empathy, and Grace 04: Resilience, Mettle, and Perseverance 05: Humility, Gratitude, and Learning Travel: Occasional travel to client sites and on site at MMIT headquarters in Yardley, PA. Benefits:

• Medical and Prescription Drug Benefits
• Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA)
• Dental & Vision Benefits
• Basic Life and AD&D Benefits
• 401k Retirement Plan with Company Match
• Company Paid Short & Long-Term Disability
• Paid Parental Leave
• Paid Time Off & Company Holidays

Equal Opportunities Statement: The expected base salary for this position ranges from $55,000 to $61,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus. Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law. Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, were just as excited about you. All legitimate roles with Norstella will be posted on Norstellas job board which is located at norstella.com/careers. If a role is not posted on this job board, a candidate should assume the role is not a legitimate role with Norstella. Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella. Norstella will never ask for anything of value or any type of payment during or as part of any recruitment, interview, or pre-hire onboarding process. If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella, please contact the Company using the following email address: ApplicationHelp@norstella.com.