Support Analyst

Onit | Remote | US

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If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Support Analyst - Onit below matches your qualifications.

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About Onit Onit is a global leader in enterprise workflow solutions for legal, compliance, sales, IT, HR, and finance departments. With Onit, companies can transform best practices into smarter workflows, better processes, and operational efficiencies. Onit focuses on enterprise legal management, matter management, spend management, contract lifecycle management, and legal holds, transforming how global Fortune 500 companies and corporate legal departments bridge the gap between systems of record and systems of engagement. Position Summary: Onit is growing and we are in need of an experienced Support Analyst . The role provides world-class technical support via phone, email and online, for clients utilizing Onits suite of products. We are seeking someone who enjoys solving problems for other people, has a technical background (we will provide training on our products and services) and can explain complex ideas and concepts in a clear, simple manner. Key Responsibilities: Supporting the effort to ensure the highest levels of client satisfaction with our products and services, the Support Analyst will have the following responsibilities and duties:
  • Provide front-line and ongoing product and technical support for Onits products and solutions
  • Develop and maintain expert knowledge on Onits product suite
  • Educate users on all functions and features of our product line
  • Assist with management of account software subscriptions
  • Provide feedback and suggestions on product features, product performance, alternative solutions and market trends
  • You enjoy working in a fast paced-and dynamic environment, with minimal oversight and direction
  • You take responsibility for projects end-to-end, from idea to completion
  • Provide assistance to colleagues where needed
  • Participate effectively as an individual and team contributor within a multifaceted technology environment
  • Support delivery and implementation services as necessary
Qualifications and Skills: The ideal and successful Support Analyst will possess most of the following skills and qualifications:
  • Demonstrated ability to quickly understand business requirements and expectations
  • Excellent verbal and written communication skills
  • Detail-oriented with strong organizational skills
  • 1-3 years of related technical support is preferred (SaaS software preferred)
  • Prior experience working on electronic e-billing or accounting experience is a plus
  • Excellent Microsoft Office Suite and general documentation proficiency
  • Ability to multi-task and prioritize across several projects simultaneously
  • High aptitude and EQ

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Information :

  • Company : Onit
  • Position : Support Analyst
  • Location : Remote
  • Country : US

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Support Analyst job info - Onit Remote above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Support Analyst job info - Onit Remote in 2025-03-18 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

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Post Date : 2025-03-18 | Expired Date : 2025-04-17

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