IT Hardware Technician

Description

The National Security Sector of Leidos has an upcoming opportunity for an IT Hardware Technician at the Pentagon, Arlington, VA.

The IT Hardware Technician will be part of a dynamic team to support the G2 Army MI Enterprise which provides IT repair, maintenance, operations, logistics, and engineering services to help ensure secure, reliable, and uninterrupted availability of Army Military Intelligence Enterprise IT Systems.

Primary Responsibilities:

• Troubleshoot and resolve common hardware and network issues including video cards, desktop/laptop issues, cabling and physical layer networking issues, and printer troubleshooting and/or maintenance.
• Diagnose and resolve problems with desktop systems (Win 11), printers, mobile devices and other standard office equipment.
• Complete basic hardware work as directed, such as cable management, desktop PC installation, monitors, KVMs, and laptop imaging and issuance.
• Provide Tier II/III service support to customers in person and over the phone with minimal to no direct oversight.
• Provide input and update to standard operating procedures.
• Conduct validation of ticket information to ensure completeness and accuracy and escalate issues via ticketing system and requests for assistance as needed.
• Take part in organizations change management process.
• Participate in/lead special projects and day‐to‐day operations as needed or assigned by the Site Lead.
• Interact daily with supervisor, peers, and customers and provide polite and friendly customer service.

Basic Qualifications:

• Bachelors degree with 3+ years of prior relevant experience or a High School diploma with 9+ years of experience.
• Active DoD TS/SCI security clearance.
• Current DoD IAT Level II certification, Security+ CE.
• Strong IT hardware troubleshooting skills.
• Experience with Microsoft Service Manager and ServiceNow ticketing systems.

Preferred Qualifications:

• Active Computing Environment Win 11 or Microsoft Certified Windows: Windows Server Hybrid Administrator Associate or equivalent.
• Comprehensive knowledge of IT service desk requirements with the ability to complete difficult and complex assignments and ability to provide over the phone troubleshooting.
• Experience working with demanding, high-ranking customers and staff.

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.