Police Telecommunicator I

Under direct supervision, answers all incoming 911 emergency and non-emergency police, fire, and medical calls. Input information in a Computer Aided Dispatch (CAD) system for law enforcement response and documentation. Radio dispatching of law enforcement personnel; access to criminal justice information that requires handling and dissemination of sensitive materials; directs callers and gives non-emergency information, enters information into criminal justice information systems; and performs related duties as assigned. This position requires shift work in a team environment that can be highly stressful and is a 24 hours/7 days per week operation; including weekends, evenings, nights and holidays. Work periods may have rotating days off and overtime with or without advance notice. Can be required to be held over for local emergencies, special events and natural disasters. May also be required to be on a standby status.

Salary

$26.22 Hourly - Pay grade 54 Excellent benefits!

Qualifications

High school diploma or GED (education will be verified using the "Education Requirements" listed below), and one (1) year customer service experience or completion of Public Safety Telecommunications course. Never been convicted of a felony; or a misdemeanor involving perjury, false statement, moral turpitude, or domestic violence. Florida 911 Public Safety Telecommunicator certification is required or the ability obtain within one (1) year from date of employment. Ability to become certified and maintain certification in FCIC/NCIC operation and 911 TDD within first year of employment is required. A valid Florida drivers license or State of Florida identification card is required upon employment. Highly desirable skills: Radio dispatching experience in law enforcement. Ability to work in a fast-paced, stressful environment. Previous experience with shift work. Bi-lingual in Creole or Spanish.

Education Requirements:

To be considered valid (or verified) for position qualification purposes, and consistent with City Hiring Policy 4-5, a High School, GED or equivalent diploma, and all higher education degrees or certifications must have been issued by:

a) a public education institution in the State of Florida or any State or Territory of the United States; or

b) an institution accredited by an accrediting organization that is recognized by the Florida Department of Education or the U.S. Department of Education; or

c) an institution that is accredited by an organization that is recognized by the Council for Higher Education Accreditation (CHEA); or

d) an institution whose degree or certification is accepted by institutions identified in either a, b or c above for the purpose of admission to institutions identified in either a, b, or c above.

International degrees will be evaluated to determine if they satisfy qualification requirements.

Additional Details

The selection process for this position may consist of any, all or a combination of the following tests:

• Evaluation of training and experience (minimum qualifications).

• Pre-background criminal record evaluation.

- CritiCall test examination and typing test (25 WPM) - notified via email. Testing dates and times TBD.

• Mandatory orientation.

• Passing of oral interview/fingerprints.

• CVSA completed satisfactory.

• Background/criminal record evaluation.

• Mandatory Two hour observation in dispatch center.

• Passing of physical/drug/alcohol screening.

Please note: Please check your application status through your irecruitment account for all updates. Notices for scheduling of tests will be sent via email, it is the applicants responsibility to check for notices and updates. An applicant can reapply and take the CritiCall test twice in a six (6) month period. If unsuccessful, the applicant must wait a year from the date of the last exam to reapply. This entire process could take up to three (3) months or possibly longer. Thank you for your anticipated patience. State of Emergency: When normal operations of City departments are suspended or interrupted due to a declaration by the Mayor that a state of emergency exists, all employees will be deemed critical by the City. For the preparation and/or continuation of emergency operations or for special work detail, employees deemed necessary shall be required to work. Employees deemed critical by the City but not needed for the initial preparation and/or continuation of emergency operations or for special work detail may be directed not to report to work, and given paid administrative leave or they may be reassigned to another location that best meet the needs of the City.

How To Apply

If you are interested in applying for this position you may apply online by selecting the Apply Now button at the end of the job posting. Applications must be received in Human Resources by the closing date. The City of West Palm Beach is an equal employment opportunity employer. The City values the service of veterans to our country, supports recruitment of veterans and veterans preference will be given in accordance with Chapter 295 of the Florida Statutes for those who met the minimum requirements of the position. Background investigation, physical, and drug and alcohol screening is required as condition of employment.

Currency

USD

Closing Date

18-Apr-2025