Lead Patient Coordinator

Job Title: Lead Patient Coordinator (Full-Time - Manhattan)

Location: MidtownCompensation: $55,000-$67,000/year (Base + Monthly Bonus)Schedule: Monday-Friday, 8:00 AM - 4:30 PM | 40 hours/week | On-site

About the Role

We are a highly regarded specialty medical practice in Manhattan seeking a professional and experienced Lead Patient Coordinator to join our team. This role is ideal for someone with a strong background in patient-facing administrative work who thrives in a fast-paced environment and is committed to delivering an outstanding patient experience.

Responsibilities

• Serve as the lead coordinator for front desk operations at one of our Manhattan offices
• Greet and assist patients in a warm, professional manner
• Manage appointment scheduling, confirmations, rescheduling, and follow-ups
• Oversee the daily and weekly front desk staff schedule to ensure coverage
• Maintain accurate patient records and handle check-ins, check-outs, and payments
• Collaborate with clinical staff and remote scheduling team to ensure a smooth patient flow
• Provide a consistent, welcoming experience that encourages positive online feedback
• Take ownership of front desk performance, accountability, and service standards

Qualifications

• 5+ years of experience in a patient coordination or medical front office role (specialty practice preferred)
• Prior experience in a lead or supervisory role is strongly preferred
• Proficiency with EMR/EHR systems (e.g., Nexgen, AthenaHealth, or similar)
• Excellent interpersonal, multitasking, and communication skills
• Highly organized, dependable, and motivated by service and results
• Looking for a long-term opportunity—not seeking short-term applicants or job hoppers

Compensation & Benefits

• Base salary: $55,000/year
• Performance-based bonuses: Up to $12,000 annually ($1,000/month)
• Bonuses are tied to defined performance metrics including appointment growth and office efficiency
• PTO, paid holidays, and additional benefits available after introductory period

Why Join Us?

• Be a central part of a well-established, respected medical practice in Manhattan
• Enjoy a leadership role with performance-based rewards and professional growth
• Join a collaborative team focused on delivering top-tier care and service

Apply today and take the next step in your healthcare career with a team that values professionalism, purpose, and performance.

Job Type: Full-time

Pay: $55,000.00 - $67,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Medical Specialty:

• Podiatry

Schedule:

• Monday to Friday

Experience:

• Patient Coordinator: 5 years (Required)
• Medical Office Management: 3 years (Required)
• NextGen: 1 year (Preferred)

Work Location: In person