Enrollment Services Assistant

Enrollment Services Assistant

University Registrar

Atlanta Campus

Monday - Friday | 8:30 AM - 5:15 PM

These are exciting times at the Registrar Department. We are growing and we are thrilled that you are interested in being a part of our team. We are surrounded by individuals empowered to use their expertise and talents to achieve our mission to pursue excellence.

Are you ready for us? Are you seeking an opportunity with purpose and direction? If you are, we have the perfect opportunity for you! We hire great people from a wide variety of educational, career, and personal backgrounds, not just because it is the right thing to do, but because it makes us a stronger team.

The Registrar Department is seeking Enrollment Services Assistantto join the already awesome team taking the Registrar Department to the next level of excellence!

WHAT MAKES The Registrar Department A GREAT PLACE?

• A flexible work environment

• Generous benefits, including health, dental, vision, tuition assistance, retirement, etc.

• A knowledge-sharing organization that works collaboratively with diverse partners.

• Professional development opportunity and mentorship

• A rapidly growing center within an academic setting

HERE IS WHAT YOU WILL DO

The enrollment services assistant will provide quality customer service to all Office of the Registrar clientele regarding policies and procedures via phone, electronic mail and facsimile. Process requests for transcripts and verifications requested by students and other outside agencies. Verify and update information within the National Student Clearinghouse database. Process SSN/Name Changes, Academic Renewals, CLEP Credit, Repeat to Replace and Course Descriptions. Perform various job duties as related to handling special projects such as banner testing, mass audits or batch transcript mailing. Audit and recreate large volumes of academic records for students requesting academic information. Additional duties as assigned.

The scope of responsibility will include these specific duties but is not limited to:

• Provide quality customer service to all Office of the Registrar clientele regarding policies and procedures via phone, electronic mail and facsimile.
• Process requests for transcripts and verifications requested by students and other outside agencies.
• Audit and recreate a large volume of academic records for students requesting academic information.
• Verify and update information within the National Student Clearinghouse database.
• Process SSN/Name Changes, Academic Renewals, CLEP Credit and Course Descriptions.
• Process Repeat to Replace Applications.
• Perform various job duties as related to handling special projects such as banner testing, mass audits, or batch transcript mailing.
• Handle sensitive and confidential information and matters with discretion, tact and diplomacy and serve as a resource for the office, faculty, staff and students

Disclaimer: This job requisition provides a high-level job definition. It is not intended to provide a comprehensive or exclusive list of job duties. As such, job duties and/or responsibilities within the context of this job requisition may change at the discretion the employees direct supervisor. Qualifications:

Minimum Hiring Qualifications:

Bachelors degree; or a combination of education and related experience.

Preferred Hiring Qualifications:

Successful candidates will possess the following attributes:

• Strong customer service skills
• Exceptional organizational and time management skills
• Strong written and verbal communication skills
• Proficiency using Microsoft Office Suite applications
• Self-starter and quick learner with a continual desire and capability to learn
• Top performer and team player with proven experience working in a high-energy and fast growing workplace
• Knowledgeable of university policies and procedures and the Family Educational Rights Privacy Act (FERPA)

College/Business Unit: Provost & VP Academic Affairs Department: University Registrar Location: Atlanta Campus Shift: M-F 8:30AM-5:15PM Salary : $35,000 Pay Grade: 10 FLSA Status: Non-Exempt Job Type: Full Time (Benefits Eligible) Job Posting: 03/27/25, 11:00:00 PM Closing Date: 04/11/25, 10:59:00 PM Special Instructions:

To be fully considered for this position all candidates must submit the following at the time of submission:

• A complete and accurate GSU application and Resume

Final candidates must provide three professional references.

Georgia State University Values: COMMUNITY: Fostering a distinctive shared identity and common purpose across our multi-campus university, INCLUSION AND DIVERSITY: Respecting the dignity and value of all people and perspectives through honorable conduct based on engagement, fairness, access, equity, and civility, TRANSFORMATION: Intentionally pursuing knowledge, practice, and scholarly rigor to inspire lifelong learning, and to make our community and the world a better place. INTEGRITY: Adhering to our values, mission, and the truth through respectful cooperation and effective stewardship of resources, EXCELLENCE: Achieving the highest standards and distinction in teaching, research, and service, STRATEGIC INNOVATION: Embracing invention and creativity in the pursuit of meaningful discovery using our collective talents. USG Core Value Statement: The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653. Equal Employment Opportunity: Georgia State prohibits discrimination, including discriminatory harassment, on the basis of race, ethnicity, ancestry, color, religion, sex (including pregnancy),, sexual orientation, gender identity, gender expression, national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions., This prohibition applies to faculty, staff, students, and all other members of the Georgia State community, including affiliates, invitees, and guests.Further, Georgia State prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law,, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract. Background Check: Successful candidate must be able to pass a comprehensive criminal background investigation and other background searches as applicable to the job such as credit check and Motor Vehicle Record. Clery Disclosure of Campus Security Policy and Campus Crime: Georgia State University is committed to its students and employees safety and security.It complies with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) to provide information on certain crimes on campus. This position may be designated as a Campus Security Authority, ensuring that reported crimes are routed to the appropriate University office. Please note, Georgia State Universitys career board updates daily and requisitions are subject to be removed without prior notice or before the posting expires.