Dental Office Scheduler

Our company has been a prominent provider specializing in oral and maxillofacial surgery throughout the state of West Virginia for over 25 years with recent expansion into the Kentucky and Virginia regions. Our mission is to provide an excellent and optimal patient experience in our state-of-the-art facilities. Our skilled surgeons utilize advanced oral and facial surgical techniques to deliver exceptional care. As an employer, we are focused on always striving to create a best-in-class experience for the entirety of our employees career from application to retirement. We seek team-oriented individuals with a desire to grow and develop within our progressing organization.

Not only do we offer competitive wages, but we also offer a significant benefits package which includes low-cost medical and zero premium deduction dental and vision insurance options, employer F.S.A./H.S.A. contributions, 401k with match, PTO, paid holidays, personal time, seasonal bonuses, company and partner discounts, employer-covered basic life insurance, voluntary benefits, wellness program, employee assistance program, tuition reimbursement, parental leave, and a weekday only schedule!

*Shift Differential *

Hours are from 10am-6:30pm

Please do not apply if these hours will not work for you.

Job Title: Patient Call Center Specialist

Reports to: Site Supervisor

Supervisory Responsibilities: None

Position Summary: To provide patient-facing customer service in a fast-paced and professional environment.

Duties and Responsibilities:

· Provides customer service support to patients

· Scheduling appointments including TBs, referrals, and medically cleared patients

· Scans/ files

· Maintains clean and professional working environment, including the waiting room

· Answers patient phone calls with urgency

· Confirms appointments

· Collect patient insurance

· Maintains strict confidentiality

· Ensures exceptional customer experience

· Any duties required to maintain patient flow, cross training in other positions, and any other extra duties as assigned

Required Skills and Abilities:

· Excellent verbal and written communication skills

· Excellent interpersonal skills

· Excellent organizational skills

· Must possess adequate computer skills

· Must be detail-oriented

· Must maintain professionalism at all times

· Must maintain training/ continuing education requirements

· Ability to function in fast paced and/ or stressful work environment

· Must adhere to company policies and procedures and safety guidelines

Education and Experience:

· High School Diploma or equivalent required

· Customer service experience

Physical Requirements

· Frequent sitting and squatting

· Frequent bending and twisting

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Work Location: In person