Enterprise Customer Success Manager

At InsCipher, our commitment to our customers is what drives us. Ours is a culture of innovation and progress. We are a creative team of doers constantly striving to develop value-driven products and services for our customers. Our ultimate goal is to become the trusted authority and leading partner for state departments of insurance, surplus lines associations, and brokers nationwide. Were achieving that goal by enhancing every facet of our customers reporting and tax filings through education and innovative, streamlined compliance solutions. Were growing fast and want you to be a part of it! Were looking for a talented Enterprise Customer Service Manager (ECSM) to join our team. Under the direction of the VP, Customer Success, this role serves as the main point of contact between InsCipher and our highest revenue clients across all product and service offerings. The ECSM serves as the point of escalation for clients under their umbrella and is responsible for building and maintaining enterprise client relationships, developing wellness plans, and delivering ongoing support. Our ideal candidate is proactive and determined with an innate desire to drive successful outcomes and reduce churn. The ECSM will work alongside other Customer Success team members and account managers to provide an unparalleled customer experience. This is a remote role. Key Responsibilities

• Establish positive, collaborative relationships with enterprise clients
• Perform proactive, scheduled outreach to targeted high-revenue segments of the customer base
• Respond to incoming client requests and provide prompt, accurate follow-up
• Perform value analysis and proactively prepare quarterly client-facing reports
• Lead customer satisfaction initiatives to collect data and evaluate overall client health
• Assess pain points and coordinate holistic wellness plans for at-risk enterprise clients
• Own client escalations
• Possess an in-depth understanding of insurance broker workflows as they apply to InsCipher products and services
• Assist with client offboarding
• Work independently to hit key performance metrics
• Required to perform other duties as requested, directed, or assigned

Requirements and Qualifications

• Bachelors Degree Preferred
• 2+ years insurance industry/accounting/surplus lines
• experience preferred
• 3+ years of customer service experience required
• 1+ years experience in c-suite presentations and meeting facilitation required
• Skilled in all MS Office Suite applications
• Knowledge of project management fundamentals
• Impeccable written and verbal communication with attention to detail
• Precise organizational and time management skills

Perks

• Health, dental, and vision plans
• Amazing work-life balance with 4 weeks of Paid Time Off
• 9 Paid Company Holidays with 2 floating holidays
• 401K Programs with employer match
• Personal assistant programs for support in a healthy personal and work life

Why InsCipher? At InsCipher, youll join a team of disruptors, innovators, and forward-thinkers. Were not just changing the game; were creating a new one. We offer a dynamic, inclusive work environment where your ideas are valued, and your contributions lead to real change. With us, youll have the opportunity to:

• Work on cutting-edge projects that are reshaping an industry
• Collaborate with a team of passionate, like-minded professionals
• Enjoy a culture that values flexibility, innovation, and personal growth

Compensation Range: $85k/yr - $95k/yr We are proud to be an equal-opportunity employer. We are committed to providing equal opportunities to all qualified applicants, regardless of race, color, religion, sex, national origin, disability, or any other legally protected characteristics. If you need accommodation, please let us know during the interview process.

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