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Role : Network Site Engineer

Location : Jersey City, NJ

Type : FTE

Job Description

• Providing day-to-day support to end users for hardware and software issues.

• Assisting senior management users in day-to-day IT support operations.

• Offering hands-and-feet support for remote teams.

• Coordinating with local service providers for internet, MPLS, and IT asset upkeep.

• Maintaining records and tracking assets on the system for allocation/deallocation and stock.

• Providing audio-video support for meetings.

• Demonstrating excellent understanding of DHCP, DNS, IP Address, Authentication on corporate active directory, wireless and wired office printers.

• Managing all security component compliances on end-user systems.

• Handling Windows security patches on end-user systems using patch management tools.

• Collecting evidence from systems as per audit requirements.

• Managing backups and restoring backup data on an as-needed basis.

• Coordinating with other teams to configure/troubleshoot servers and network devices.

• Collaborating with vendors to address hardware-related issues.

• Implementing incident management, service request management, change management, and problem management processes.

• Proficient in end-user support for Apple products such as MacBook, iPads, and iPhones.

• Ensuring compliance with all security hardening and vulnerability management requirements.

Skill Requirements :

· Excellent communication skills in English

· Knowledge in Cisco IT networking, Poly Devices & Apple products

· Preferred is any of certification CCNA/ITIL/MCP.

· Should have knowledge in ITIL processes.

Experience : 5 to 7 Years

Education : Graduate in any stream

Job Type: Full-time

Pay: From $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• LAN/WAN: 4 years (Required)
• DHCP, DNS: 5 years (Required)
• Apple products: 2 years (Required)
• Total: 5 years (Required)

Ability to Relocate:

• Jersey City, NJ: Relocate before starting work (Required)

Work Location: In person