EXPERIENCED BARTENDER - Council Oak

Bartenders provide excellent service to all guests and are responsible for serving each customer efficiently, while also adhering to, established procedures for the preparation, service and close out of each transaction. Bartenders prepare, mix, and pour beverages. Works in an efficient and professional manner and able to maintain the cleanliness of workstations and equipment.

Essential Job Functions:

• Creates an atmosphere that induces guests to make Hard Rock Casino Bristol their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Must have extensive knowledge of spirits, wine, and beer as well as all other products offered.
• Must be able to meet marketing requirements as set by management, as per the Companys Marketing Requirement Plan.
• Must always be driven to focus on upselling.
• Must be able to follow established cash handling procedure to tender customer checks.
• Must possess basic computer abilities and experience working with a Point of Sale (POS) system.
• Must be organized, follow directions and make quick decisions that are consistent with established company standards.
• Ability to create and maintain service rapport with guests.
• Proudly deliver a quality guest experience in a fun and friendly atmosphere.
• Respond to guest inquiries and requests in a courteous and polite manner.
• Greet and serve guests courteously and in a timely manner with an upbeat attitude.
• Anticipate guest needs.
• Provide guests with information and directions.
• Adhere to all Standard Operating Procedures.
• Maintain all Sequence of Service Standards to achieve 100% compliance and audit scores.
• Provide information to guests regarding our venues, menus and pricing.
• Recognize and identify regular guests and repeat business, using their name whenever possible.
• Maintain line of sight / atmosphere control by circulating through your work area throughout shift.
• Assist all other team members as needed.
• Cordial relations with co-workers and guests.
• Have and maintain a sense of urgency.
• Appear in uniform for all shifts and promotional activities at scheduled time
• Adheres to all established policies, procedures, and guidelines.
• Complies with all state and federal liquor laws.