Platform Research Specialist

The salary for this role is $50,000 - $55,000/year + Bonus

This role requires working Monday through Friday from 10 AM to 6 PM PT / 11 AM to 7 PM MT / 12 PM to 8 PM CT. Occasional Saturday work may be required, and schedules will be provided in advance whenever possible. Please do not apply for this role if you are unable to work the hours provided, as they are a essential function of this role.

As a Platform Research Specialist with Numerator Customer Enablement, youll play an integral role in delivering the highest quality survey experience for our clients and panelists with Verified Voices In-Platform Research. Numerator Verified Voices In-Platform Research is a Do-It-Yourself online platform used by clients to execute survey research with tremendous speed and savings. In this role, you will ensure projects submitted by clients are executed with our high-quality standards and survey best practices. This is a fantastic opportunity for a candidate interested in a career in research driven by powerful technology and proprietary data. 

Your responsibilities will include operational delivery of client-submitted surveys, application of survey standards within questionnaire design, assisting clients in use of the Numerator research platform, and internal Numerator stakeholders in the use, promotion and growth of the platform.  

Youll be joining a fast paced organization responsible for delivering over 1,000 client survey projects annually. Team members are developed to make quality control decisions independently, while also working in a highly collaborative environment partnering across many internal and external stakeholders.  

What Youll Do

• Responsible for client-submitted questionnaire quality-control reviews, applying survey best practices, ensuring survey respondents have a survey experience without confusion, frustration or fatigue, resulting in more reliable data for our clients. 

• Application of custom programming and sampling needs, ensuring error free data collection.

• Providing professional customer support through knowledgeable, prompt and thorough responses to client inquiries ensuring customer satisfaction.

• Guide client users on Numerators web based platforms to navigate the system, interpret results and provide advisory support based on business need while maintaining a professional and empathetic attitude.

• Responsible and accountable for maintaining Numerators superior quality standards at every stage of the project, while facilitating the speed associated with Numerator Verified Voices In-Platform Research. 

• Responsible for creative troubleshooting and proactive communication, with both internal and external stakeholders, throughout the project execution.

• Assigned to internal initiatives that push Numerator Verified Voices In-Platform Research forward in Operational efficiencies, client support tools and education material.

• Excellent written and verbal communication skills

• Bachelors Degree or equivalent

• Previous experience with survey software (Qualtrics, Decipher, Alchemer, SPSS, others)

• A client-service mentality, with a “can do” attitude

• Strong attention to detail and organizational capability with an ability to prioritize

• Thrives in a fast-paced, growth-oriented environment

• Highly collaborative team-oriented focus

• Ability to work independently with minimal supervision/review of work

• Previous experience providing familiarity with consumer questionnaire design a plus, but not required.

There is strength in numbers - We are the Numerati

Numerator is 2,000 employees strong. We have the confidence to be real and embrace what makes each Numerati unique. Our diverse experiences, ideas and backgrounds fuel our innovation.

Being part of the Numerati means that well take care of you! From our Recharge Days, maximum flexibility policy, wellness resources for employees and their families, development opportunities and much more — were always finding ways to better support, celebrate and accelerate our team.

What You Can Expect from Your Intern Experience

Youll play an active role as a member of a dynamic team of supportive and highly motivated employees and leaders. From day one, youll be set up for success with your NuIntern buddy, who will be a key partner throughout your internship. Numerators onboarding program will introduce you to your new colleagues, immerse you into our culture, and provide you with resources to thrive.

Expect to make an impact on real projects, business challenges, clients, and our global teams. Interact and engage with colleagues in person at our cool headquarters, designed to further inspire innovation, creativity, and collaboration. Youll also have the opportunity to participate in local events, Hack Days, networking, and workshops.Internship dates: June 9th to August 8th, 2025