Software Engineering Manager, AI Agents

Location: Austin, TX 

Were building industrial scale AI agents that support customers directly. No research theater. Your team powers real customer interactions from day one.

Cloudflare already has the parts. You assemble them into a repeatable platform and ship real customer value fast.

Lead a team that ships production agents on the Cloudflare stack. Hands on. Execution first. Your teams code is the front door for millions.

• Build and run a team of 4 to 8 senior engineers
• Set a simple roadmap and ship every two weeks
• Keep quality high with crisp PRs, tests that matter, and fast rollbacks
• Own on call, incident review, and redlines for latency, errors, cost
• Partner with Support, Success, Product, Security, and Data to land safe automations
• Prove impact with metrics. Time to first response, resolution, cost per case, automation rate
• Assemble Cloudflare primitives into shared modules: Workers runtime, Durable Objects memory, Vectorize recall, KV and R2 for config and files, D1 or Postgres where needed, Queues or Pub/Sub for async
• Use Agent SDK for tools, planning, memory, and traces
• Bake in safety. Zero Trust, WAF, API Shield, DLP, scoped secrets, Gateway egress

• Agents on Workers with Durable Objects for state and short-term memory
• Tooling via Agent SDK, MCP, and function calling
• Vectorize for semantic memory, plus evals, guardrails, and audits
• Flows that summarize, propose fixes, close, and escalate cleanly to humans
• Simple status and metrics. No mystery boxes

• Youve led an engineering team that ships in production
• Strong Cloudflare platform experience or similar edge serverless work
• Clear grasp of modern agent patterns and how to apply them on Cloudflare
• Solid TypeScript or Rust. HTTP, queues, async, performance
• Comfortable with model tooling. Prompts, tool calls, evals, safety checks
• Obsessed with logs, traces, metrics. You set and hold SLOs

• Workers AI, AI Gateway, and Vectorize in production
• Salesforce or Service Cloud integrations. Webhooks and case APIs
• Security depth. Prompt injection protection, secrets handling, data scopes, PII controls
• OSS agent frameworks experience

Align fast on what matters.Divide and conquer. Own your piece.Ship. Watch customers use it.Learn and repeat.

Real impact: Your team serves millions of Internet properties in 300+ cities.

Ship culture: Two week cycles. No bureaucracy. Code in production fast.

Technical depth: Managers who code. Architects who ship. No ivory towers.

Show us how youd architect agents on Workers, build a team roadmap, handle incidents, and ship a feature in two weeks with proper flags, monitoring, and rollback.

The Agent Tech team owns the end to end stack for customer facing agents on Cloudflare. Everything runs at the edge.

Core stack: Workers, Durable Objects, KV, R2, D1, Queues, Pub/Sub, Vectorize, Workers AI, AI Gateway, Pages, Zero Trust.

Principles: Ship fast. Measure truth. Simplify relentlessly. Own outcomes.

Equity

This role is eligible to participate in Cloudflares equity plan.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave

What Makes Cloudflare Special?

Were not just a highly ambitious, large-scale technology company. Were a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, weve equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflares enterprise customers--at no cost.

Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, weve provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Heres the deal - we dont store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something youd like to be a part of? Wed love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other persons, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at **@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.