TikTok Shop - Policy & Program Manager, Content & Creator Governance

TikTok E-commerces Governance & Experience team is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators. We value user satisfaction and work on policies, rules, and systems to ensure quality. In this role, you will have the opportunity to support our continued growth and expansion Responsibilities

• Develop strategies and policies for overall content and creator account health, violations, rewards, penalties, etc, to adhere to cultures, regulations, nuances.
• Develop strategies and policies to mitigate risks, monitor, and raise the overall ecommerce content ecosystem quality and personalized recommendations
• Engage cross-functional stakeholders to consolidate, pre-empt and analyse content and creator governance pain points; derive and implement action plans and operational workflows to resolve them
• Collaborate with cross-functional stakeholders -
• including Engineering, Ops, Product, Moderation -
• to develop and launch relevant strategies and policies from end-to-end
• Develop and implement feedback loops and operational workflows to ensure the day-to-day quality of launches and implementation
• Implement and review dashboards and cases as needed, to ensure day-to-day ecosystem health
• Communicate and conduct training as regards new strategies and policies, to ensure their effective implementation
• Troubleshoot and resolve high-priority emergency cases that may arise

Minimum Qualifications

• Bachelors degree or equivalent practical experience
• 2+ years working experience; practical experience in Creator and Ecosystem Operations or Strategy, Social Media Content Safety, Trust & Safety, Internet Safety and related fields will be prioritised
• Driven, motivated and proactive; excellent coordination, communication and project management skills to collaborate with cross-functional teams to build and launch plans
• Familiarity with ecommerce compliance and ecosystem management - as well as strategic business sensitivity - will be advantageous
• Familiarity with the e-commerce content ecosystem and/or social media content landscape will be advantageous