Communications Officer - Police and Security

Join Cleveland Clinics Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.  

As a Communications Officer, you will process incoming and outgoing correspondences in the Security Operations Center. You will also monitor cameras, alarms and other surveillance equipment to ensure dispatched responders have the vital information necessary to maintain facility safety and security. Your problem-solving and fast-response skills not only advance the department but the entire Cleveland Clinic as a whole. 

A caregiver in this position works nights from 6:00PM - 6:00AM, with rotating weekend requirements.

A caregiver who excels in this role will:  

• Process incoming and outgoing communications in the Security Operations Center.  

• Monitor cameras, alarms and other surveillance equipment to provide vital information to dispatched responders. 

• Receive, record, assess urgency and respond to all security/police phone calls and emergency calls. 

• Monitor and respond to all incoming alarm signals across multiple platforms. 

• Receive and transmit all security/police multi-based radio, air transport and satellite communications. 

• Process requests for classified data of caregivers, patients, and the public. 

• Process code and medical emergency activations received from clinical caregivers and overhead page information. 

• Monitor, analyze and react to real-time alerts via social media and caregiver travel platforms. 

• Draft and disseminate electronic notifications to internal stakeholders. 

• Disseminate mass notification alerts to necessary caregivers during crisis situations. 

• Perform clerical functions in the Security Operations Center. 

Minimum qualifications for the ideal future caregiver include: 

• High School Diploma/GED and two years of experience in a high-volume communications center, PBX operator or public or private law enforcement/security agency OR Associates Degree, Public Safety Dispatching Certificate or equivalent formal training in Criminal Justice, Computer Science or a related field and one year of experience OR Bachelors Degree in a related field 

• Demonstrated customer service experience 

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how were dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/  

Physical Requirements:

• Working in a stationary position for extended periods

• Operating a computer and other office equipment

• Ability to communicate and exchange accurate information

• In some locations, ability to move up to 40 pounds

Personal Protective Equipment:

• Follow Standard Precautions using personal protective equipment as required

Pay Range

Minimum hourly: $17.25

Maximum hourly: $26.31

The pay range displayed on this job posting reflects the anticipated range for new hires. While the pay range is displayed as an hourly rate, Cleveland Clinic recruiters will clarify whether the compensation is hourly or salary. A successful candidates actual compensation will be determined after taking factors into consideration such as the candidates work history, experience, skill set, and education. This is not inclusive of the value of Cleveland Clinics benefits package, which includes among other benefits, healthcare/dental/vision and retirement.