Service Coordinator

We are looking for a detail-oriented Service Coordinator to join our team in Roseville, California. In this long-term contract role, you will play a critical part in ensuring the efficient scheduling, dispatching, and coordination of service requests while maintaining high standards of professionalism. This position requires strong organizational skills and the ability to manage resources effectively.

** For immediate consideration, apply and contact Julian Sanchez on LinkedIn **

Responsibilities:

• Respond promptly to customer inquiries and triage service calls to determine the appropriate course of action.

• Schedule and assign service requests to technicians, ensuring efficient resource allocation.

• Oversee the lifecycle of service orders, including creation, updates, completion, and invoicing.

• Monitor and track service orders to ensure timely resolution and quality service delivery.

• Reconcile monthly reports and maintain accurate records of service activities.

• Collaborate closely with Procurement Specialists to support resource planning and project coordination.

• Uphold company values by demonstrating professionalism and excellent conduct in all interactions.

• Utilize technology platforms like Microsoft 365 and CRM systems to streamline processes and enhance efficiency.

• Perform additional service coordination duties as assigned to support the team.

• 2-5 years of experience in a similar industry role, showcasing strong organizational and multitasking abilities.

• Proven decision-making skills and attention to detail, with a commitment to delivering high-quality outcomes.

• Ability to thrive in a team environment and take initiative to develop and improve skillsets.

• Excellent verbal and written communication skills, paired with strong planning and coordination abilities.

• Proficiency in using technology, including Microsoft 365 and CRM platforms.

• Preferred qualifications include 1-3 years of dispatching and customer service experience, especially in the dental industry.

• Experience in project or resource coordination and bookkeeping/accounting is a plus