System Administrator - Riskonnect / Salesforce

Position Overview:The Riskonnect System Administrator ensures optimal performance, security, and user experience of Riskonnect (built on the Salesforce platform). Manage day-to-day administration, collaborate with stakeholders to gather requirements, and implement solutions that streamline workflows, enhance reporting, and drive user adoption. Additional responsibilities include providing user support, performing break-fix activities, complex issue resolution, root cause analysis, and supporting projects involving enterprise application integrations.

Key Responsibilities:

Platform Administration & Security

• Oversee user lifecycle management: set up/deactivate users, manage profiles, roles, sharing rules, and permissions to enforce data governance
• Customize and configure Riskonnect objects, fields, page layouts, record types, validation rules, and Lightning record pages
• Implement automations using workflows, Flow, Process Builder, and approval processes

Reporting & Analytics

• Design and maintain dashboards and custom reports delivering insights into risk, compliance, and operational metrics
• Create and provide data extracts, curated reports, and metrics for business and audit use

Data Management & Integrity

• Perform imports, exports, cleansing, deduplication, and validation to maintain data accuracy and consistency
• Conduct regular audits and alignment checks to ensure system reliability and user trust

Release & Change Management

• Manage sandbox environments, change sets, and Riskonnect/Salesforce upgrades and patches via organized release processes

Support, Training & User Adoption

• Provide first-line support to users; troubleshoot issues, manage support tickets, resolve incidents, and escalate as needed
• Develop training materials, lead user workshops, and promote best practices across departments

System Analysis & Continuous Improvement

• Assess system functionality, data flows, controls, and integration points to identify enhancements
• Collaborate with stakeholders and vendors to prioritize upgrades and optimize platform usage

Documentation & Compliance

• Maintain detailed system documentation: configuration specs, SOPs, process maps, and troubleshooting guides
• Assist audit readiness by contributing to compliance documentation as needed

Required Skills & Qualifications

Technical Expertise

• Deep knowledge of Riskonnect/Salesforce platform administration, including custom objects, automations, security model, and UI customizations
• Strong capabilities in reporting and data visualization for risk and compliance metrics
• Demonstrated skills in data handling: imports, cleansing, audits, and integrity maintenance
• Familiarity with sandbox management and deployment tools such as change sets, sandboxes, and release staging

Certifications

• Salesforce Certified Administrator highly preferred; additional certifications (Advanced Admin, App Builder, Riskonnect-specific training) are beneficial

Support & Troubleshooting

• Proven experience providing Tier 2 support, resolving incidents, and performing root cause analysis in Riskonnect or similar RMIS

Soft Skills

• Excellent communication and collaboration to bridge between IT, risk management, and business users
• Strong analytical mindset, detail orientation, and a proactive approach to system improvement
• Effective time/project management and adaptability to learn new platform features

Experience & Education

• Bachelors degree in IT, Risk Management, Computer Science, or related field
• 2‑3+ years administering Riskonnect, Salesforce, or other RMIS platforms
• Exposure to integrations (APIs, data loader) and 3rd-party AppExchange tools preferred

Work Conditions

• Prolonged periods of sitting and/or standing at a computer screen.
• Must be able to sit or stand for long periods of time.
• Must be able to lift 15 pounds at times.
• Occasional domestic travel, via airplane, will be required for meetings.

This is a hybrid role with most time being spent working from home. Attendance at important meetings and events at the local DPR office is required.

Washington and California Applicants:

In compliance with local law, we are disclosing the compensation, or a range thereof, for roles in locations where legally required. Actual salaries will vary based on several factors, including but not limited to external market data, internal equity, location, skill set, experience, and/or performance. Salary is just one component of DPRs total compensation package.Washington and California Pay Range: $100,000 - $140,000

Nothing is more important than your health and wellness. The DPR family of companies offers comprehensive benefits programs for skilled craft and labor and experienced professionals and recent graduates.