Valet Parking Shift Supervisor

JOB SUMMARY:

The Valet Parking Shift supervisor provides our Valet & Parking Operations with the necessary leadership to ensure our staff is excited and motivated to provide a memorable and legendary experience for all our guests. 

 KEY JOB FUNCTIONS:

• Greets everyone at all times. Smiles, makes eye contact and verbally greets guests and coworkers from arrival to the property through departure. 
• Responsible for supporting the Valet manager in all departmental initiatives related to the casino grand opening including hiring, training, and process/procedure development.
• Responsibilities include valet car parking/retrieval, garage and parking oversight, cashiering, coat checking and shuttle services.
• Owns the Valet area arrival experience including cleanliness, customer facing signage and directional, audio/visual components, and ensures the highest level of welcoming and promptness from staff.
• Assists in the development and implementation of goals and objectives for the Valet department.
• Implements departmental procedures and policies to ensure efficient, safe and secure operations; ensures departmental procedures are enforced and effective in assuring proper protection of operations from loss due to mistake or theft.
• Investigates, follows-up and reports incidents and damage claims. Takes corrective actions as appropriate.
• Ensures all guests problems are handled quickly to ensure guest satisfaction within the established guidelines.
• Reviews scheduling and staffing levels to ensure adequate levels to accommodate guest volumes.
• Maintains and review tracking and logging processes to measure and monitor productivity and capacity.
• Engages in and drives all aspects of leading employees, including hiring, training, evaluating, coaching, counseling, recognition, team building and development team members. 
• Other job duties as assigned.

 EDUCATION and/or EXPERIENCE: 

• Must be at least 21 years of age.
• High school Diploma or Equivalent
• 2+ years in customer service industry with a clear passion for service.
• Prior valet or hospitality supervisor experience a plus

 QUALIFICATIONS:

• 1 year in Valet leadership preferred.
• Demonstrated ability to communicate effectively, both verbal and written.
• Demonstrated ability to deal effectively with employees at all levels.
• Strong organizational and analytical skills.
• Computer literacy.
• Must possess a valid drivers license and qualify for/obtain all necessary company licensing and insurance coverage

 COMPENSATION & BENEFITS:

• Salary Range: $50k - $55k (Bi-weekly Pay Dates)
• PTO, 401(k), Medical, Dental, Vision, Life & Disability