Front Desk Receptionist

About the Company:The Pacific Club is Oahus premier private city club for business, quality time with family, and social events. Conveniently located in the heart of Honolulu, the open-air club offers its members and their guests a beautiful oasis highlighted by exceptional dining, meetings, events and athletics facilities.

Highly regarded for its outstanding service, The Pacific Club has set the standard for private clubs with its exquisite dining experience, extensive and highly allocated wine selection, distinguished art collection, and its warm and attentive staff. Versatile meeting rooms, outdoor events space, paddle tennis and pickle ball courts, temperature-controlled swimming pool, and a well-equipped athletic facility give the club its personality as the ideal place for business and pleasure.

Position: FRONT DESK RECEPTIONIST

Position Summary and Personal Attributes:A Front Desk Receptionist is the first person to greet and assist members or guests of our long-standing private club. The ideal candidate is a concierge by nature. He/she possesses a professional appearance and attitude, takes great pride in fulfilling even the smallest of requests, and can multi-task at a busy front-desk without sacrificing hospitality, diplomacy, or grace. This individual is well informed and proactive in dealing with high-profile people and at times unusual circumstances. Accuracy and attention to detail along with a strong sense of hospitality are required to convey our Clubs values and effectively communicate Club information.

Our Clubs Front Desk Receptionist is responsible for registering reciprocal guests and members guests, as well as, receiving dining and event reservations. They must be comfortable communicating information in a professional manner verbally and in written form and work on multiple tech platforms. They will also be responsible for opening/closing the Front Desk depending on their shift times. From time to time, they will work on special projects assigned by the Office Manager and promote efficient process improvements.

Duties and Responsibilities:

Front Desk Presence:

• Hospitable, polite, and professional presence.
• Provide accurate club information efficiently.
• Meticulous and accurate multitasker who thrives under pressure.
• Professional verbal and written communication skills and attitude.
• Active listener.

Member Support:

• Manage reciprocal member guests and information processing.
• Register members guests, day guests, and reciprocal club members.
• Direct members and guests to appropriate areas.
• Place accurate reservations via phone and email, and maintain reservation reports.

Front Desk Skills:

• Assist with phone calls and/or forward accordingly.
• Communication with Club Staff (management on duty, F&B, Catering, Accounting, Housekeeping, Maintenance, Valet).
• Manage will-call items/lost and found items.
• Maintain notes for the next days follow-up.
• File correspondence and assist with other duties as assigned.

Administrative Requirements/Skills:

• Computer proficiency and ability to master new software quickly.
• Solid software literacy (MS Word, MS Excel, MS Outlook and Adobe PDF fillable forms).
• Experience working with Northstar Club Management software (highly preferred, but not required).
• Preparing correspondence.
• Scanning documents.
• Managing multiple email accounts.

Core Values:

• Teamwork.
• Mutual Respect.
• Positive Attitude.
• Communication.
• Lasting Impressions.

Work Schedule:

• Monday 7:00 AM-3:30 PM.
• Tuesday-Friday 8:00 AM-4:30 PM.
• Please be sure to have flexible hours 7:00 AM- 7:00 PM, as additional coverage may be needed occasionally.

We offer excellent employee benefits for full-time and part-time positions:

• 100% health/dental/vision insurance premium coverage for employees, and 70% of the premium for dependents covered by the Club.
• Free Parking.
• Free Employee Meal Daily.
• Christmas and Anniversary Bonuses.
• Employee of the Month Bonuses.
• 401K eligible after 6 months of service with employer matching at 50% of employee contribution.
• 10 Paid Vacation and 5 PTO Days.
• 10 Paid Holidays.
• Paid Time-Off for Birthday.
• Paid Time-Off for Bereavement.
• 401K plus company match (after 6 months of service with 500 hours worked).
• Pre-Tax Flexible Spending Accounts.
• Employee Assistance Program.
• Financial Wellness Program.
• Group Life Insurance.