Commercial Strategy & Operations Partner, AMER

OPPORTUNITY TO ENHANCE YOUR CAREER - Its about exceeding your potential.

We are seeking a highly analytical, strategic, and collaborative Strategy & Operations Business Partner to support Korn Ferry Digitals AMER Commercial Team. This role will be instrumental in driving go-to-market (GTM) strategy, optimizing revenue operations, and supporting data-driven decision-making for the growth of the AMER business. Youll partner closely with Sales, Customer Success, Marketing, Finance, and Product to ensure our GTM teams are aligned, efficient, and scaling effectively.

KEY RESPONSIBILITIES

• Collaborate with Sales leadership to define and execute GTM strategies, annual planning, and quarterly business reviews.
• Provide strategic recommendations to improve revenue growth, customer retention, and operational efficiency.
• Drive the operational cadence of AMER Commercial leadership, including forecast calls, pipe reviews, performance management, & tracking of GTM initiatives.
• Support territory design, segmentation, coverage modeling, and resource planning.

• Monitor and analyze performance metrics (pipeline, bookings, churn, expansion, NRR).
• Develop dashboards and reports to surface key insights to stakeholders.
• Conduct win/loss, churn, and retention analysis to identify areas for improvement.

• Drive process improvements across the sales (e.g., pipe generation, deal execution, system use, QBRs).
• Partner with RevOps, Finance, and Enablement teams to streamline systems, tools, and processes.
• Lead or support strategic initiatives such as pricing changes, sales plays, or customer lifecycle programs.

• Act as a trusted advisor to GTM leaders, providing objective insights and support for data-driven decisions.
• Ensure alignment between Sales, Customer Success, and cross-functional teams.
• Help create scalable frameworks for communication, forecasting, and performance reviews.

PROFESSIONAL EXPERIENCE/QUALIFICATIONS

• 4-7 years of experience in strategy, sales operations, business operations, management consulting, or similar.
• Experience working with Sales teams in a B2B SaaS or tech environment.
• Strong analytical skills; advanced Excel/Google Sheets, CRM (Salesforce), and BI tools (Looker, Tableau, etc.).
• Excellent project management and cross-functional collaboration skills.
• Strategic thinker with the ability to dive deep into data and operational details.

• Familiarity with GTM tech stack (e.g., Salesforce, Gainsight, Clari, Outreach).
• Experience supporting Sales operations (e.g., planning, execution, special projects).
• Experience working across multiple business dimensions - solutions, regions, lines of business.
• Comfort working in a fast-paced, high-growth environment with changing priorities.

EDUCATION

• MBA or similar advanced degree a plus but not required.