Dispatcher Patient Transport

Join us at Cleveland Clinic Akron General Hospital where we have been providing world-class care to our community for over 100 years. Here, we strive for patient-centered care and comfort with our collaborative team of healthcare professionals. We are committed to serving the community and treat our patients as family.   

As a Patient Transportation Aide, you will be responsible for the timely, comfortable and accurate transference of patients, medical equipment and other related items. In this role, you play a critical role in ensuring patients have access to the attention and treatment they need, offering a unique opportunity to make a difference in their lives every day.  

A caregiver in this position works evenings, 4:00pm—9:00pm.  

A caregiver who excels in this role will:  

• Exhibit excellent listening skills and telephone etiquette under heavy call volume, while maintaining professionalism at all times (may be monitored by management to ensure quality). 

• Utilize telephone, fax, paging system, and computer software to prioritize and distribute patient related tasks to Transporters in a timely and effective manner to maximize resource productivity and patient throughput. 

• Provide accurate and timely input of information into transportation software to ensure proper identification and safety of patient care and tracking thereof. 

• Resolve and follow up on dispatch problems related to patient, visitor, staff or employee complaints as appropriate. 

• Monitor and maintain daily sign-in/out and shift logs. 

• Monitor productivity and response times in accordance with department quality standards and reports variances to management. 

• Identify system-related problems and react quickly to escalate issues to appropriate personnel for corrective action.