Staff Implementation Engineer (Remote)

The Staff Implementation Engineer will execute technical planning, architecture, and implementation of on-premise communications solutions that result in a successful deployment within the customer environment. In this role you will plan, architect, install, configure, test, and validate Vocera communications solutions; this includes supporting business process workshops to collaborate on design of communications workflow, configuring the Vocera database, installing the system software, and performing end-to-end system testing.

What you will do:

• Integrate the Vocera solution with external systems (such as phone systems, nurse call systems, physiological monitoring systems, EHR systems, and messaging middleware) 

• Transfer knowledge to our customers technical staff to enable them to successfully maintain Vocera solutions; train the customer system administrator and help desk staff 

• Create test plans, troubleshoot customer environments, and optimize the performance of the Vocera system 

• Collaborate with clinical leads to assist in the collection of workflow requirements and architect a database to meet clinical and technical requirements 

• Coordinate activities effectively with internal cross functional teams 

• Effectively communicate project status to stakeholders in a timely, consistent, and clear manner 
• Observe security measures to safeguard information against accidental or unauthorized damage, modification or disclosure.  

• Protect the security of medical or sensitive records to preserve their confidentiality  

What you need:

Required

• B.S. in Computer Science or related field or equivalent degree 

• 4+ years of relevant experience in a customer-facing technical services or support
• Demonstrated ability with HL7 integrations or healthcare IT interoperability

Preferred:

• Prior VMWare vCenter experience in large production environments; working knowledge of the supporting infrastructure (blade server systems, storage arrays, networking equipment) associated with creating and supporting modern virtualized data centers 

• Experience with monitoring tools such as Nagios Zabbix, and Configuration management tools like Ansible or similar is a plus 

• Experience with TCP/IP networking & security fundamentals as well as network load balancers (Citrix ADC / NetScaler or F5 Big IP) 

• Demonstrated understanding of structured implementation methodologies, with an emphasis on end-to-end testing of complex systems 

• Prior experience integrating nurse call and/or patient monitoring systems 

• Ability to deploy technology in the healthcare market is highly desired

$87,600 - $143,600 salary plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.