In-Room Dining Order Taker

Join Park Hyatt Chicago as an In-Room Dining Order Taker — Where Every Call Delivers a Moment of Curated Luxury.

ABOUT US:

Park Hyatt Chicago is a Forbes Four-Star sanctuary of understated luxury, located on the citys iconic Magnificent Mile. Known for its personalized service, refined design, and exceptional guest experiences, the hotel is home to NoMI, one of Chicagos premier dining destinations. In-Room Dining at Park Hyatt is an extension of that culinary excellence—offering guests private, tailored experiences with the same precision and care. Join us and become part of a team where every detail reflects the essence of modern luxury.

THE ROLE:

As an In-Room Dining Order Taker at Park Hyatt Chicago, you are the first voice of our private dining experience—setting the tone for elegant, personalized service that reflects the highest standards of luxury. You will be responsible for warmly greeting guests over the phone, guiding them through our curated in-room dining menu, accurately processing orders, and coordinating seamless service between culinary and service teams.

This role requires refined communication skills, an eye for detail, and a deep understanding of hospitality. Youll be expected to anticipate guest needs, handle special requests with care, and ensure every order is executed with precision and timeliness. Whether assisting with late-night cravings or breakfast with a city view, you will play a vital role in creating meaningful, memorable moments for each guest.

At Park Hyatt Chicago, we dont just deliver meals — we deliver discreet, thoughtful luxury behind every door.

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WAGE INFORMATION:

The hourly rate for this position is $25.90. This position is also eligible to earn overtime and premium pay under certain circumstances.

WE ARE EVOLVING THE FUTURE OF THE HOSPITALITY INDUSTRY:

Hyatt is a global leader in the hospitality industry connecting the world through care. We provide more human, more authentic and more meaningful experiences to our colleagues and guests in our hotel locations spanning across 69 countries. As people who care, we believe in making a positive impact and providing resources so our people can be their best. Because when our people are at their best, we can provide the best experiences for our guests.

WERE OPENING DOORS FOR ALL:

No matter what career stage youre in, youll find a home here at Hyatt. Each day is an opportunity to chart your own journey, go after new opportunities and discover a career you never knew existed. Thats because we understand the importance of opening doors and expanding horizons while supporting you in your personal and professional development.

“CARE CONNECTS US” IS OUR GUIDING PRINCIPLE: 

Its the belief that it all starts with people who care. We see it in the way we treat each other and our guests. Its our superpower. Its how we create a culture of warmth, empathy and respect that results in more genuine connections and creating inclusive environments, together.

BENEFITS:

• Health Benefits: Eligibility & coverage provided and administered through Local 1 Union.
• Pension Plan: Participation & contributions managed through Local 1 Union.
• Monthly Fitness Reimbursement: Available up to a specified monthly limit.
• Qualified Parking & Transit Program: Pre-tax benefits available, subject to eligibility.
• Paid Time Off: Vacation, holidays, and sick days provided in accordance with Local 1 Union policy.

PERKS:

• Discounted Colleague Rate Room Nights: Available based on room availability.
• Complimentary Room Nights: Offered based on availability.
• Complimentary Meals: Available in the colleague dining room.
• On-Site Bike Rack: Provided for colleague use.

• Experience: Minimum of 2 years experience in in-room dining, guest services, or reservations within a luxury hotel environment is preferred. Must be comfortable handling high volumes of guest calls while maintaining composure, accuracy, and a warm, polished demeanor.
• Communication Skills: Exceptional verbal communication skills, with the ability to engage warmly and clearly with guests, anticipate needs, and resolve inquiries with grace and precision.
• Multilingual Advantage: Fluency in additional languages is a valuable asset and enhances our ability to deliver a tailored guest experience in a globally recognized luxury setting.
• Service Excellence: A steadfast commitment to delivering Forbes Five-Star caliber service, with meticulous attention to detail and a proactive approach to guest satisfaction.
• Attention to Detail: Ability to accurately capture guest orders, including special requests and dietary restrictions, ensuring flawless execution from order placement through delivery.
• Team Collaboration: Strong teamwork skills to coordinate seamlessly with culinary and service departments, ensuring a smooth, elevated in-room dining experience.
• Professionalism: Maintains a polished and professional demeanor reflective of Park Hyatt Chicagos distinguished brand identity.
• Technical Proficiency: Strong working knowledge of point-of-sale (POS) systems, with the ability to quickly and accurately enter guest orders, including modifications and special requests. Basic proficiency in Microsoft Office programs (Word, Outlook) and the ability to navigate hotel systems confidently.
• Flexibility: Availability to work varied shifts, including evenings, weekends, and holidays, in alignment with operational needs and guest expectations.

Join Park Hyatt Chicago and become part of a legacy where excellence isnt just a standard—its a way of life. Elevate your career with us!

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.