Provider Customer Success Manager - Acute & Payer

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the PointClickCare with the position of Provider Customer Success Manager - Acute & Payer - PointClickCare which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Provider Customer Success Manager - Acute & Payer - PointClickCare below matches your qualifications.

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The Role:

Customer Success Managers are responsible for providing world-class strategic partnerships to our end clients. This role will serve as a trusted advisor to the customer, ensuring a deep knowledge of the customers business enabling us to provide value added solutions. This CSM should possess acute domain knowledge as well as a strong understanding of how Provider Organizations, Hospital Systems, or Health plans operate to facilitate an optimal CSM-customer partnership. Clinical delivery or applications experience is a bonus.

Customer Success Managers ensure optimal adoption of PointClickCare technology, align our products capabilities with organizational goals, and maintain long term strategic relationships. In this role you serve as the primary point of contact with responsibilities that include: identification of performance improvement opportunities and scaling out best practices, building long-term account plans and execution, identification of training + education needs, reconciling business and product challenges, working with the market leadership on market or other relevant initiatives, providing ongoing consultative support

Key Responsibilities:

·      Manage strategic partnerships with clients, serving as the main liaison.

·      Proactively pinpoint opportunities for enhancing customer performance using comprehensive data analysis.

·      Cultivate collaboration among affiliated clients, facilitating the exchange of success stories and fostering customer-to-customer cooperation.

·      Serve as a reliable advisor to clients, promoting the adoption of solutions, ensuring alignment with operational goals, and delivering measurable value.

·      Craft and deliver narratives on product utilization to illustrate ROI to clients, while also identifying avenues for further adoption and value realization.

Qualifications & Skills

•                   2-5 years of experience in healthcare, preferably within health systems, hospitals, or acute care settings, or relevant industry exposure.

•                   Must have exposure to healthcare organizations.

•                   Possess strong written and verbal communication abilities.

•                   Demonstrate excellent organizational, project management, and time management skills

•                   Exhibit strong relationship-building, teamwork, and collaboration capabilities.

•                   Display strategic thinking accompanied by robust analytical skills and a keen sense of urgency in delivering solutions.

•                   Experience with CRM tools and strategic thinking with analytical skills.

•                   Experience with SaaS or EHR is advantageous; entrepreneurial spirit is a strong bonus.

Travel:

25% travel expected. Territory is US based, with occasional travel to headquarters in Toronto, Canada. 

#LI-SG1 #LI-Remote

At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $98,000 - $106,000 (Exempt)+ bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.


Information :

  • Company : PointClickCare
  • Position : Provider Customer Success Manager - Acute & Payer
  • Location : Remote Work
  • Country : US

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Provider Customer Success Manager - Acute & Payer job info - PointClickCare Remote Work above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Provider Customer Success Manager - Acute & Payer job info - PointClickCare Remote Work in 2025-06-13 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

Next Process

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Post Date : 2025-06-13 | Expired Date : 2025-07-13