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Workforce Management Scheduler

Uline | Kenosha, WI | US

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Uline with the position of Workforce Management Scheduler - Uline which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Workforce Management Scheduler - Uline below matches your qualifications.

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Workforce Management Scheduler

Kenosha Branch

12355 Uline Way, Kenosha, WI 53144

Customer Service is the heartbeat of Uline! As a Workforce Management Scheduler, you will coordinate call center schedules and monitor staffing to ensure optimal coverage to deliver the best-in-class experience our customers have come to love and expect.

Better together! This position is on-site, and we are looking for people who share our passion.

Position Responsibilities 

  • Build, publish and maintain optimized schedules across Ulines national customer service team.

  • Manage non-production activities for proper staffing levels to meet service levels.

  • Analyze and report on scheduling and staffing trends to provide overall coverage improvement recommendations to leadership.

  • Partner with management to identify and drive Workforce Management (WFM) process improvements.

  • Support customer service command center responsibilities monitoring real-time activities and volume.

Minimum Requirements

  • High school diploma or equivalent. Bachelors degree preferred.

  • 2+ years in customer service and / or Workforce Management (WFM) with experience using WFM software.

  • Microsoft Excel experience with intermediate knowledge of formula definitions.

  • NICE WFM (IEX) scheduling system experience is preferred.

  • Strong multi-tasking, organizational and communication skills with excellent attention to detail.

Benefits

  • Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

  • Multiple bonus programs.

  • Paid holidays and generous paid time off.

  • Tuition Assistance Program that covers professional continuing education.

Employee Perks

  • Café featuring affordable daily meal options from local restaurants.

  • On-site fitness center and beautifully maintained walking paths.

  • Best-in-class, clean, modern facilities.

About Uline

Uline, a family-owned company, is North Americas leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations.

Uline is a drug-free workplace.

EEO/AA Employer/Vet/Disabled

#LI-CB2

#CORP

(#IN-PPCS)

Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!


Information :

  • Company : Uline
  • Position : Workforce Management Scheduler
  • Location : Kenosha, WI
  • Country : US

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Workforce Management Scheduler job info - Uline Kenosha, WI above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Workforce Management Scheduler job info - Uline Kenosha, WI in 2025-06-12 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

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Post Date : 2025-06-12 | Expired Date : 2025-07-12

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