Billing Operations Specialist

Company Description

At Informa, no two days and no two people are the same, and youll find the freedom, opportunity and support of a fantastic community to make a real impact.  Were an international business that connects specialists with knowledge, helping them to learn more, know more and do more through live and on demand events, digital and data-driven services and academic research.  We are home to over 10,000 colleagues across 30 countries and are a member of the UKs FTSE 100 group of leading public companies. In Global Support, we provide expert guidance and hands-on support to the Informa Group and Informas many business teams. Across tech, finance, legal, corporate development, HR, communications, operations and many other areas, we work collaboratively and flexibly to help our brands serve their customers and help the company succeed.

Job Description

As a Billing Specialist, you will generate invoices; review contracts & letter of agreements; determine revenue recognition & deferred revenue for the various companies supported by the shared service office.  You must ensure that all duties are carried out in line with company policies and within set time limits while providing an excellent level of service to all Informa customers and staff. 

This role requires excellent communication, meticulous attention to detail and practical skills and will also involve interfacing with the following teams/suppliers: Management Team, Order to Cash (O2C) Teams, Record to Report (R2R) Teams, Business Teams, External Suppliers/Customers and Shared Service Center Colleagues. 

The Billing Specialist is expected to assume the following key responsibilities:

• Execute the billing procedures as outlined for the various businesses & maintain quality control
• Ensure that revenue recognition is following Informa Group Policy
• Maintain special invoicing requirements by client
• Match support documentation with the invoices prior to sending to the client
• Perform daily reconciliation of revenue sources
• Monitor and reconcile the Deferred revenue account
• Assist or prepare the Unbilled Services revenue accrual
• Problem solve client issues by researching accounts and finding supporting documentation
• Assist with month-end account reconciliations
• Relationship building with client base, Informa entities, management, sales and logistics staff
• Occasional overtime and the ability to perform other duties as required by business needs

Qualifications

• Thorough knowledge and understanding of Accounts Receivable processes within specific area of expertise. 
• Preferred candidate will have experience with contract review & maintenance
• Excellent account reconciliation skills
• A thorough knowledge of SAP (preferable but not required)
• Good communication skills with the ability to build strong relationships with key contacts
• Proficient skills in Excel, Word and Outlook are essential
• Maintain attention to detail and remain approachable whilst working under pressure
• Skillful in the use of internal systems
• Act with integrity, tact and diplomacy
• Ability to complete a variety of related tasks and pro-actively solve problems
• Excellent Customer Service skills
• Organized and able to meet deadlines
• Ability to be flexible within role
• Confident and highly motivated
• High School Diploma or equivalent
• Must have 2 years of Accounts Receivable experience
• Advanced skill in the Microsoft Office Suite

Additional Information

The pay range for this position is $18-20 / hour depending on experience.

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Heres some of what you can expect when you join us. But dont just take our word for it - see what our colleagues have to say at LifeAt.Informa.com

Our Benefits include:

• Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive, and we support a range of working patterns
• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When its time for the next step, we encourage and support internal job moves
• Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• Competitive benefits, including a 401k match, parental leave and an ESPP offering company shares at a minimum 15% discount
• Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more
• Recognition for great work, with global awards and kudos programs
• As an international company, the chance to collaborate with teams around the world

Were not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most - although not all - of the skills and experience listed, we welcome your application.

At Informa, youll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.

See how Informa handles your personal data when you apply for a job here.

This post will expire on 06/20/2025