Customer Success Specialist

RLDatix is on a mission to transform care delivery worldwide, ensuring every patient receives the safest, highest-quality care. Through our innovative Healthcare Operations Platform, were connecting data to unlock trusted insights that enable improved decision-making and help deliver safer healthcare for all.

At RLDatix were making healthcare safer, together. Our shared passion for meaningful work drives us, while a supportive, respectful culture makes it all possible. As a team, we collaborate globally to reach our ultimate goal—helping people.

Were searching for a U.S.-based Customer Success Manager to join our Customer Experience team, so that we can empower clients to maximize the impact of their RLDatix solutions. The Customer Success Manager will serve as a trusted advisor, supporting customers post-implementation to ensure adoption, drive value, and maintain strong, lasting relationships.

How Youll Spend Your Time

• Develop strong, strategic relationships with customers to ensure continued adoption, satisfaction, and retention

• Monitor product usage and performance in order to identify areas for increased value and optimization

• Coach clients on best practices and processes to strengthen engagement and long-term success

• Collaborate with cross-functional teams to resolve escalations and deliver consistent customer outcomes

• Lead customer initiatives, webinars, and virtual sessions to support education and solution expansion

What Kind of Things Were Most Interested in You Having

• Experience working with U.S. healthcare systems or familiarity with healthcare terminology

• Proven success in relationship management, client retention, or customer success roles

• In-depth knowledge of how to drive solution adoption and communicate customer value

• Ability to work remotely with occasional travel to client sites or internal events

• Sincere interest in healthcare innovation and helping organizations improve safety, compliance, and efficiency

• A knack for working proactively and collaboratively in a dynamic, fast-paced environment

By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Our benefits package includes health, dental, vision, life, disability insurance, 401K, paid time off, and paid holidays.

RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and/or State laws.

As part of RLDatixs commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please dont hesitate to send a note to accessibility@rldatix.com.

Salary offers are based on a wide range of factors including location, relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also taken into consideration.