Manager Technology Operations and Service

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Location:

Brooklyn, NY, US, 11217 Waltham, MA, US, 02451 Syracuse, NY, US, 13202

Division: IT Platform NCIS

Job Type: Full Time

Requisition Number: 66433

Department:

Job Function: Information Technology

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.

To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

IT and Digital works in partnership with the National Grid group of diverse energy businesses to deliver technology which revolutionizes the way we operate. As we lead the charge towards a carbon-free future, our teams are embracing disruptive changes in our industry by working with Agile methodologies and adopting Digital mindsets to drive efficiency and bring new capabilities for our internal and external customers.

Our work is critical. National Grid moves energy to millions of homes and businesses in the UK and US and the technology we utilise to complete that task is down to us. The successful applicant for this position will be an integral contributor towards this goal and we will support your professional development as part of our multi- cultural, customer-centric global team.

National Grid is hiring a Manager of Technology Operations and Service. This is a hybrid position which can be based out of Waltham, MA, Brooklyn, NY or Syracuse, NY offices.

Lead a team of Domain Architect and Engineering resources providing business and technology consulting to National Grids enterprise colleagues

Technical Leadership• Provide technical support directly to our customers and technical teams on emerging trends.• Monitor and redirect efforts and resources as appropriate to maximize results.• Develop and cultivate relationships with direct reports, management, and vendors.• Interface directly with client personnel at all levels as required to provide consistent, high quality technical support and to develop solutions.• Regularly interact with business unit senior management on matters concerning customer engagements.• Conduct regular opportunity reviews with direct reports to ensure closure of complex opportunities• In concert with the broader technical teams develop and execute a customer-oriented strategy that solves customer business requirements

Coaching & Professional Development• Ensure all direct reports complete training against assigned curriculum roadmaps in timely manner• Conduct frequent, regular one on one sessions with each direct report• Manage the performance process within the guidelines established by HR

Profitability and Cost Management• Accelerate strategic service solutions bundles including IPT, Network Integration, Security and IT Solutions.• Facilitate opportunity identification and partner with Business Units Solutions team.• Look for the opportunities to reduce costs and increase productivity on Capex and Opex Programs• Manage budget to 100% versus plano CPE, Network and Strategic Solution Customer Designo RFP/RFI Response and supporto Networking / Customer Solutiono Pricing Assistance

Teamwork & Collaboration• Provide vision, architectural oversight, and life cycle engineering for the National Grid Global Network infrastructure.• Responsible for maintaining the integrity of the infrastructure through a detailed knowledge of the components and how they integrate and interact. The Data, Voice and Security Infrastructure components include:o Cisco SD-WAN, LAN, WAN, WLANo Cisco Unified Communicationso Zscaler Internet Access (ZIA) Cloud Proxyo Zscaler Private Access (ZPA) Cloud Proxyo DDI (DNS, DHCP, IPAM) Infobloxo Firewalls (Palo Alto / CheckPoint / Cisco ASA)o Cisco FirePOWER IPSo Cisco ISE (Identity Services Engine)o F5 Load Balancers LTM/GTM

• 8+ years in leadership positions developing, designing and architecting IT and/or managed telecommunications solutions• 3-5+ years in customer facing positions directly managing a team of individual contributors (architecture, engineering, consulting)• Strong cross functional project management skills• Highly experienced (Subject Matter Expert) in at least 1 high growth technical discipline (Data Network, Security, IP Services)• Strong presentation skills in both business and technical areas• Demonstrated and verified strong customer and partner relationships• Bachelors degree with preference towards engineering or computer science• Achieved Cisco Network/Security certification (CCNP, CCIE)

#LI-RK1 #LI-HYBRID

Waltham: $145k - $171k a year

Brooklyn:$156k - $183k a year

Syracuse:$129k- $152k a year

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144 .

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.

Nearest Major Market: BrooklynNearest Secondary Market: New York City