Assistant Director of Housekeeping

Company Description

Located in the heart of Seattles downtown, the Fairmont Olympic Hotel is a historic landmark in the city. Be a part of history, providing service to our guests in an iconic and luxurious setting. We look forward to welcoming you to the historic Fairmont Olympic Hotel located in the heart of Seattle.

Job Description

Position Summary:

As the Assistant Director of Housekeeping at the Fairmont Olympic Hotel, you will play a key leadership role in ensuring the consistent delivery of luxury standards across guest rooms, public areas, and laundry operations. Supporting the Director of Housekeeping, you will oversee daily operations, lead a diverse team, and ensure that our service is delivered with excellence, care, and efficiency. Youll be a hands-on leader and role model, guiding the department to exceed guest expectations while meeting operational goals.

Key Responsibilities:

• Team Leadership & Development
  • Support the Director of Housekeeping in leading all areas of the department including Guest Rooms, Public Areas, Laundry, Uniforms, and Housekeeping Office.
  • Supervise and mentor housekeeping managers and supervisors to foster a collaborative and empowered work culture.
  • Participate in recruitment, training, scheduling, and performance management of colleagues.
  • Promote a safe, inclusive, and supportive environment in alignment with Accors Heartist culture.
• Operational Excellence
  • Oversee daily operations to ensure luxury standards of cleanliness and service are consistently met.
  • Conduct inspections of guest rooms and public areas; ensure timely communication with Front Office and Engineering for room readiness.
  • Monitor room status, VIP arrivals, and special requests, ensuring flawless service delivery.
  • Assist in managing inventory, linen control, and department supplies to meet cost goals without compromising quality.
• Guest Experience & Service Recovery
  • Support service recovery and guest follow-up, demonstrating empathy and professionalism in resolving issues.
  • Collaborate with Guest Experience and Front Office teams to personalize stays and anticipate guest needs.
  • Help manage guest feedback and use insights to drive continuous improvement.
• Compliance & Sustainability
  • Champion safety and hygiene protocols in accordance with Fairmont, local, and regulatory standards.
  • Support departmental sustainability efforts by promoting eco-friendly practices and reducing waste.
  • Ensure compliance with OSHA guidelines, internal audits, and cleanliness standards.
• Financial & Administrative Support
  • Assist with labor forecasting, budget tracking, and payroll management.
  • Help evaluate vendor performance and contribute to cost management through effective procurement and usage control.

Participate in planning and executing departmental goals and projects aligned with hotel strategies.

Qualifications

Qualifications:

• Candidates must have current work authorization for employment in the United States; visa sponsorship is not available for this position.
• Minimum of 3 years of progressive leadership experience in housekeeping, preferably within a luxury hotel environment.
• Exceptional organizational skills, attention to detail, and ability to drive operational excellence
• Outstanding interpersonal, leadership, and people management skills; ability to motivate, inspire, and develop high-performing teams
• Demonstrated ability to work effectively with diverse cultures and foster an inclusive, collaborative work environment
• Excellent communication skills; fluent in English, both verbal and written
• Ability to perform under pressure and manage multiple priorities with grace, efficiency, and professionalism
• Experience with property management systems and housekeeping software (Opera, HotSOS or similar).
• High level of professionalism, discretion, and guest service focus.

Physical Aspects of the Role:

• Must be able to walk and stand for extended periods.
• Occasional lifting and carrying of up to 30 lbs.
• Ability to navigate tight or restricted service areas.

What We Offer:

• Annual salary of $80K-85K (based on experience and qualifications).
• Employee travel benefits and hotel discounts across Accor properties.
• Complimentary meals during shift and wellness resources.
• Medical, dental, vision, and 401(k) plan with company match.
• Access to learning and development through Accor Academies.
• Opportunities for advancement within the Fairmont and Accor network.
• A dynamic, inclusive, and elegant work environment.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

We are an equal opportunity employer. All offers contingent on background check and E-Verify.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS