Director of Luxury and Corporate Sales

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

The Director of Luxury and Corporate Sales is responsible for developing and executing strategic sales initiatives that drive revenue across the business transient and luxury leisure segments. This role leads the effort to build strong partnerships with top-tier corporate accounts and luxury travel agencies while working collaboratively with revenue and marketing teams to maximize RevPAR, ADR, and market share. The ideal candidate is a proactive leader with deep industry knowledge, strong analytical skills, and the ability to elevate the hotels positioning among global and domestic travelers.

Qualifications

Minimum 3-5 years of progressive New York City experience managing the Luxury Consortia market.

Strong industry relationships across Luxury Consortia accounts, including but not limited to American Express Fine Hotels & Resorts, Virtuoso Travel, Signature Travel, Chase The Edit, and Internova.

Minimum 2-3 years experience managing the Corporate Negotiated / Business Travel market segment. Strong knowledge of RFP process, current New York City market trends, and distribution systems.• Proven success in managing strategic corporate and consortia accounts and driving revenue growth.• Strong knowledge of business intelligence tools (Agency360, Demand360, STR)• Excellent communication, negotiation, and relationship-building skills.• Analytical mindset with experience interpreting data to inform decision-making.• Ability to travel consistently for client engagement, tradeshows, and sales missions.• Bachelors degree.

Essential Job Functions:

Develop and execute strategic sales plans to grow business travel and luxury consortia segments; maximizing revenue, market share, and profitability.

Build and maintain relationships with decision makers across key corporate accounts, luxury travel agencies, luxury credit card programs, and leisure partners to drive premium bookings

Identify and secure new business opportunities through prospecting, networking, and participation in top industry events and tradeshows

Collaborate closely with revenue management and marketing teams to ensure alignment on pricing, promotional strategies, and online presence that optimize segment performance and hotel positioning.

O versee account management activities , ensuring high levels of client satisfaction, retention, and performance tracking.

Analyze market trends and competitor activity to adjust strategies and maintain a competitive edge in both business and leisure segments.

Represent the hotel at key events ensuring visibility and prime positioning among target clientele. Recommend, plan and participate in sales trips and industry related events/tradeshows as appropriate to the assigned markets/territories.

Leverage business intelligence tools such as Agency360, Demand360, STR, and internal reporting to evaluate performance, uncover trends, and identify high-potential opportunities.

Track key metrics including production by segment, account contribution, RevPAR, pace-to-budget, and year over year variances.

Maintain deep knowledge of luxury and business travel hospitality trends , travel advisor networks, and client expectations to inform sales strategies and service delivery.

Continuously monitor segment contribution and booking patterns to drive room rate, occupancy, and RevPAR growth through strategic account selection and yield management.

• Strong knowledge and proficiency with transient RFP tools and Business Intelligence programs including, but not limited to, Lanyon, Agency 360, and more.
• Analyze paid marketing opportunities and make recommendations for corporate negotiated and luxury consortia programs.
• Identify and qualify the market for major room night demand generators, developing effective strategies with the Director of Sales & Marketing consistent with the hotels sales and marketing plan.
• Act as a source for the Director of Sales & Marketing in suggesting strategies and tactics for respective markets in the annual business plan.
• Demonstrate leadership in timely execution of specific assignments, management of Sales Coordinator, and ownership over interdepartmental communications and collaboration.
• Maintain realistic working relationships with competitive sales representatives to ensure referrals and intel source.
• Perform any reasonable task as assigned by the Director of Sales & Marketing.

Essential Physical Abilities:

• Endure various physical movements throughout the work areas, such as reaching, bending and stooping.
• Repetitive hand motion (typing) for extended periods of time.

Desirable:

• Ability to communicate in a second language