Quality Assurance Analyst

Symetra has an exciting opportunity to join our team as a Quality Assurance Analyst!

About the role

Responsible for ensuring financial and non-financial transactions and interactions are handled according to regulatory requirements, quality standards and published procedures. Responsible for helping to drive quality standards and practices and may act as a subject matter expert for procedure and training efforts.

What youll do in this role

Transaction and Customer/Agent/Broker Interaction Review -Conduct review of financial and non-financial transactions, document results, provide feedback and trend analysis to management and employee -Conduct review of customer/agent/broker interaction, document results, and provide feedback and trend analysis to management and employee. -Continuously driving quality standards in area of expertise

Provide subject matter expertise for procedure documentation and training efforts. -May provide occasional training for business areas. Participate in projects and individual assignments. -Conduct self-audits, document results and analysis. -Report generation and regular review
• Team Cross-Training -Required to cross train within Quality group to provide back-up on at least 1 or more business areas, program/initiatives, report generation/review

What we offer you

“If you want to invest in yourself and build a career, this is a great place to work. If you dont want to put in the effort to learn the industry and become a student of the business (it takes real effort!), there are easier places to work.” Cris H. - AVP Internal Sales, Training and Development

“Symetra is inclusive of all employees regardless of their personal differences.” Darrell J. - Actuary III

“Symetra values learning. Symetra has so many resources - whether that is the Student of the Business courses, sponsorship of professional certifications, or just individual employees being so willing to teach and answer questions.” Felicia D. - Financial Reporting Lead Senior Analyst

Benefits and Perks

We dont take a “one-size-fits-all” approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching
• Want more details? Check out our Symetra Benefits Overviewopens a pdf file

Compensation

Hourly Salary Range: $23.92- $39.85 plus eligibility for annual bonus program

Who you are

• Demonstrated leadership and mentoring skills Strong oral, written and interpersonal communications skills.
• Excellent analytical, problem solving and decision-making skills
• Attention to detail, quality and accuracy Ability to handle multiple responsibilities and priorities concurrently
• Strong organizational, project coordination and on time delivery skills
• High School diploma or equivalent experience required

We empower inclusion.

At Symetra, we aspire to be the most inclusive insurance company in the country were building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspectives, and removing barriers.

We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.

Creating a world where more people have access to financial freedom.

Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, were guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what theyre buying, and we design products—and operate our company—to stand the test of time. Were committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.

For more information about our careers visit:

https://symetra.eightfold.ai/careers

Work Authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.

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