Deputy Customer Relationship Manager

Description

We are seeking an experienced Deputy Customer Relationship Manager to support a complex IT operations program within the U.S. Department of Justice (DOJ). This on-site role supports day-to-day management and oversight of a large team delivering services across network infrastructure, cloud platforms, application development, cybersecurity, engineering, workstation management, data analysis, and enterprise architecture. The DPM must be highly organized, self-reliant, and customer-focused, with the ability to manage operations, lead documentation efforts, and coordinate with government stakeholders in real time.

Responsibilities:

• Serve as the point of contact for all contractor performance and deliverables under the task order, with authority to resolve issues, manage staff, and commit resources as needed.
• Work closely with Service Delivery Managers (SDMs) to manage personnel and ensure proper coverage for all IT functions.
• Organize, direct, and coordinate all task order activities, ensuring compliance with schedule, standards, documentation, staffing plans, and subcontractor management, if applicable.
• Actively lead performance reviews, staffing assessments, and corrective actions to maintain delivery excellence.
• Ensure all contract obligations are proactively managed for sustained performance throughout the period of performance.

• Interface regularly with the COR, CO, and Government Program Manager to provide updates, align on goals, and resolve any emerging concerns.
• Lead or support regular governance and status meetings, providing agendas, action items, and meeting minutes as required.
• Coordinate with engineering and operations teams to support smooth transition of solutions into production and implementation of DevOps-aligned practices.
• Support the implementation and adoption of enterprise-wide capabilities with minimal user disruption, ensuring collaboration across engineering, development, and operations functions.

• Ensure that all required program documentation is developed, maintained, and submitted, including but not limited to:
• Meeting agendas, notes, and reports
• System Engineering Life Cycle (SELC) documentation
• As-Built drawings and SOPs
• Security documents, waivers, accepted risks, ISAs
• Use case scenarios, concepts of operations, and product documentation
• All deliverables must be professionally written and presented, with a consistent standard of quality that meets government requirements.
• Support integrated project teams in planning, engineering, testing, and implementing new solutions led by government engineering leads.

Qualifications:

• Bachelors degree in Business, Information Technology, or related field with 8+ years of relevant experience. Additional experience may be considered in lieu of a degree.
• At least 7 years of experience in program or project management, including leadership of large, multi-functional IT teams.
• Familiarity with federal IT environments and experience in managing programs that include cloud, engineering, cybersecurity, endpoint support, app development, and enterprise architecture.
• Strong understanding of IT operations and DevOps principles within federal program delivery models.

• Excellent communication, interpersonal, and organizational skills.
• Ability to coordinate and lead diverse technical teams in a high-tempo environment.
• Proficiency in project documentation, deliverable tracking, and stakeholder communication.
• Proficient in Microsoft Office Suite, SharePoint, and collaborative tools; familiarity with ServiceNow or JIRA a plus.

• U.S. citizenship required.
• Must be eligible to obtain and maintain a Public Trust clearance.
• On-site work required in Washington, D.C.
• Minimal travel required (up to 10%).

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.