Spa Coordinator

Job Summary:

We are seeking an energetic, motivated, and highly organized Spa Coordinator for our new Hydration Therapy Spa located in Midtown Atlanta! This role requires a dynamic individual with exceptional leadership skills, a passion for health and wellness, and proven sales expertise, particularly in membership sales models. The ideal candidate will manage day-to-day operations, ensure excellent customer service, and drive revenue growth through sales strategies, while creating an exceptional guest experience.

Customer Service & Client Relations:

• Develop and maintain strong relationships with clients, ensuring they feel valued, understood, and well cared for throughout their spa experience.
• Personally address high-priority client concerns, ensuring quick resolution to maintain a high level of satisfaction and loyalty.
• Create personalized experiences for frequent clients and members to enhance retention and satisfaction.
• Handle all aspects of guest service, including bookings, cancellations, consultations, and any other special needs, ensuring a seamless process from start to finish.

Sales & Membership Growth:

• Lead and manage the spa coordinator team, promoting and executing successful membership sales programs to drive long-term client retention and revenue growth.
• Develop and implement sales strategies tailored to membership packages, promotional offers, and upselling of services/products.
• Create, monitor, and refine membership sales processes to ensure seamless client onboarding and retention.
• Collaborate with owner to develop targeted campaigns and events to increase membership sign-ups and boost client engagement.
• Maintain a deep understanding of the spas offerings, particularly in hydration therapy, to confidently articulate benefits to prospective clients.
• Track and report sales performance, member acquisition, and retention metrics, adjusting strategies as necessary.

Operations Management:

• Oversee daily operations of the spa, ensuring a smooth and efficient workflow across all departments.
• Maintain high standards for cleanliness, organization, and hygiene to ensure a safe and welcoming environment for clients.
• Monitor and maintain non-medical office supplies and retail inventory, ensuring stock levels are optimal and reorders are made in a timely manner.
• Schedule and coordinate staffing, ensuring appropriate coverage for all shifts and peak times.
• Work closely with the owner to ensure adherence to budget, financial goals, and KPIs.
• Handle customer complaints, issues, or concerns promptly and professionally to maintain guest satisfaction.

Marketing & Community Engagement:

• Assist in creating and executing marketing strategies, social media campaigns, and community events to build brand awareness and increase foot traffic.
• Collaborate with the owner to create targeted promotions and special offers designed to attract new customers and retain existing members.
• Represent the spa at local networking events, trade shows, or wellness seminars to build brand presence and attract new clients.
• Assist with social media postings and content creation.\

Qualifications:

• Experience:
• Minimum of 3-5 years of experience in spa management, hospitality, or wellness industry, with at least 2 years in a sales-focused role.
• Prior experience with membership-based sales models (preferably in wellness, fitness, or spa settings).
• Demonstrated success in driving revenue growth through membership programs, upselling services, and achieving sales targets.

Skills & Abilities:

• Exceptional sales skills, with a proven track record of meeting or exceeding membership sales quotas.
• Deep knowledge of the wellness industry, particularly hydration therapy, IV treatments, and related services (preferred but not required).
• Outstanding communication, interpersonal, and customer service skills.
• Strong organizational skills with the ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Proficiency with spa management software, CRM systems, and general office software (e.g., Microsoft Office or Google Workspace).
• Ability to handle sensitive client information with professionalism and discretion.

Compensation & Benefits:

• Salary: Competitive base salary plus performance-based incentives, commission, and tips!
• Benefits: Employee discounts, professional development opportunities, and more.
• Additional Perks: Wellness benefits, access to spa services, and potential growth opportunities within the organization.

This role offers an exciting opportunity to be a key part of a growing wellness business, with significant potential for professional growth and impact in the hydration therapy industry. We look forward to receiving your application!

Job Type: Part-time

Expected hours: 15 - 20 per week

Benefits:

• Employee discount
• Flexible schedule

Shift:

• 8 hour shift

Experience:

• MEMBERSHIP SALES: 3 years (Preferred)

Shift availability:

• Day Shift (Preferred)

Ability to Commute:

• Atlanta, GA 30309 (Required)

Ability to Relocate:

• Atlanta, GA 30309: Relocate before starting work (Required)

Work Location: In person