Spa Coordinator

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Job Summary:

We are seeking an energetic, motivated, and highly organized Spa Coordinator for our new Hydration Therapy Spa located in Midtown Atlanta! This role requires a dynamic individual with exceptional leadership skills, a passion for health and wellness, and proven sales expertise, particularly in membership sales models. The ideal candidate will manage day-to-day operations, ensure excellent customer service, and drive revenue growth through sales strategies, while creating an exceptional guest experience.

Customer Service & Client Relations:

  • Develop and maintain strong relationships with clients, ensuring they feel valued, understood, and well cared for throughout their spa experience.
  • Personally address high-priority client concerns, ensuring quick resolution to maintain a high level of satisfaction and loyalty.
  • Create personalized experiences for frequent clients and members to enhance retention and satisfaction.
  • Handle all aspects of guest service, including bookings, cancellations, consultations, and any other special needs, ensuring a seamless process from start to finish.

Sales & Membership Growth:

  • Lead and manage the spa coordinator team, promoting and executing successful membership sales programs to drive long-term client retention and revenue growth.
  • Develop and implement sales strategies tailored to membership packages, promotional offers, and upselling of services/products.
  • Create, monitor, and refine membership sales processes to ensure seamless client onboarding and retention.
  • Collaborate with owner to develop targeted campaigns and events to increase membership sign-ups and boost client engagement.
  • Maintain a deep understanding of the spas offerings, particularly in hydration therapy, to confidently articulate benefits to prospective clients.
  • Track and report sales performance, member acquisition, and retention metrics, adjusting strategies as necessary.

Operations Management:

  • Oversee daily operations of the spa, ensuring a smooth and efficient workflow across all departments.
  • Maintain high standards for cleanliness, organization, and hygiene to ensure a safe and welcoming environment for clients.
  • Monitor and maintain non-medical office supplies and retail inventory, ensuring stock levels are optimal and reorders are made in a timely manner.
  • Schedule and coordinate staffing, ensuring appropriate coverage for all shifts and peak times.
  • Work closely with the owner to ensure adherence to budget, financial goals, and KPIs.
  • Handle customer complaints, issues, or concerns promptly and professionally to maintain guest satisfaction.

Marketing & Community Engagement:

  • Assist in creating and executing marketing strategies, social media campaigns, and community events to build brand awareness and increase foot traffic.
  • Collaborate with the owner to create targeted promotions and special offers designed to attract new customers and retain existing members.
  • Represent the spa at local networking events, trade shows, or wellness seminars to build brand presence and attract new clients.
  • Assist with social media postings and content creation.\

Qualifications:

  • Experience:
  • Minimum of 3-5 years of experience in spa management, hospitality, or wellness industry, with at least 2 years in a sales-focused role.
  • Prior experience with membership-based sales models (preferably in wellness, fitness, or spa settings).
  • Demonstrated success in driving revenue growth through membership programs, upselling services, and achieving sales targets.

Skills & Abilities:

  • Exceptional sales skills, with a proven track record of meeting or exceeding membership sales quotas.
  • Deep knowledge of the wellness industry, particularly hydration therapy, IV treatments, and related services (preferred but not required).
  • Outstanding communication, interpersonal, and customer service skills.
  • Strong organizational skills with the ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
  • Proficiency with spa management software, CRM systems, and general office software (e.g., Microsoft Office or Google Workspace).
  • Ability to handle sensitive client information with professionalism and discretion.

Compensation & Benefits:

  • Salary: Competitive base salary plus performance-based incentives, commission, and tips!
  • Benefits: Employee discounts, professional development opportunities, and more.
  • Additional Perks: Wellness benefits, access to spa services, and potential growth opportunities within the organization.

This role offers an exciting opportunity to be a key part of a growing wellness business, with significant potential for professional growth and impact in the hydration therapy industry. We look forward to receiving your application!

Job Type: Part-time

Expected hours: 15 - 20 per week

Benefits:

  • Employee discount
  • Flexible schedule

Shift:

  • 8 hour shift

Experience:

  • MEMBERSHIP SALES: 3 years (Preferred)

Shift availability:

  • Day Shift (Preferred)

Ability to Commute:

  • Atlanta, GA 30309 (Required)

Ability to Relocate:

  • Atlanta, GA 30309: Relocate before starting work (Required)

Work Location: In person


Information :

  • Company : Hydrate IV Bar - Midtown ATL
  • Position : Spa Coordinator
  • Location : Atlanta, GA
  • Country : US

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Spa Coordinator job info - Hydrate IV Bar - Midtown ATL Atlanta, GA above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Spa Coordinator job info - Hydrate IV Bar - Midtown ATL Atlanta, GA in 2025-04-08 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

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Post Date : 2025-04-08 | Expired Date : 2025-05-08