Medical Receptionist

Main Job Duties and Responsibilities

• greet patients
• register patients according to established protocols
• assist patients to complete all necessary forms and documentation including medical insurance
• ensure patient information is accurate including billing information
• inform patients of medical office procedures and policy
• maintain and manage patient records
• move patients through appointments as scheduled
• answer incoming calls and deal with inquiries
• transfer calls as required
• schedule patient appointments
• collect co-pays and payments
• schedule hospital admissions, tests, scans and outside appointments for patients
• obtain external medical reports as required by medical professionals
• respond and comply to requests for information
• complete other clerical duties as assigned
• safeguard patient privacy and confidentiality

Qualifications and Experience

• Minimum two years experience as Medical Receptionist
• knowledge of medical terminology, procedures and diagnosis
• knowledge of computer and relevant software applications
• knowledge of general administrative and clerical procedures
• working knowledge of healthcare insurance

Key Competencies and Skills

• communication skills - able to listen effectively and express oneself in a clear and articulate manner
• information collection and management - able to collect, organize and monitor data efficiently
• planning and organizing - able to multi-task, prioritize and schedule tasks and activities
• attention to detail - able to produce accurate and high quality work through concern for all areas involved
• customer service skills - able to develop good customer relationships with a focus on achieving customer satisfaction
• adaptability - able to adjust approach to meet changing demands and situations including dealing with diverse people
• confidentiality - able to maintain confidentiality and adhere to ethical standards

Summary

As a Medical Receptionist, you will be essential in providing outstanding patient service and administrative support within a medical office environment. Your core skills in front desk operations, and clerical tasks will ensure smooth daily operations. You will utilize your computer skills and knowledge of medical terminology to assist patients effectively. With a focus on customer service and communication, you will help create a welcoming atmosphere for patients while supporting healthcare professionals in delivering quality care. Join our team and contribute to a positive patient experience in a fast-paced medical setting.

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan

Medical Specialty:

• Pain Medicine

Schedule:

• Day shift
• No weekends

Experience:

• Medical receptionist: 2 years (Required)

Ability to Commute:

• Ann Arbor, MI 48108 (Required)

Ability to Relocate:

• Ann Arbor, MI 48108: Relocate before starting work (Required)

Work Location: In person