Communications Coordinator

The Communications Coordinator serves as a key member of the Development and Communications department, which is charged with sharing the good work of ICS with donors, funders, volunteers, and the community. Under the general direction of the Communications Manager, the person in this position is responsible for managing digital media, collating a company photo archive, creating and maintaining digital assets, ensuring brand consistency, and working with colleagues throughout the organization to provide a positive client experience.

ICS exists to help individuals and families achieve self-sufficiency and lead healthy and independent lives. The organization provides a wide range of programs to help hungry, homeless, low-income, and under-employed people move from crisis to stability, and to support older and disabled adults in living independently and aging in place in their homes. ICS is grounded in the core values of respect, integrity, compassion, collaboration, and innovation, both internally and in every interaction with clients and the community.

All positions at ICS are expected to interact with participants, volunteers, and staff in a professional manner, reflecting ICSs Core Values Respect, Integrity, Compassion, Collaboration, and Innovation.

Volunteers and donors are integral to successful mission-delivery of ICS services. Employees are expected to interact with all volunteers and donors in a manner consistent with ICS core values.

DUTIES AND RESPONSIBILITIES:

Social Media

• Create a monthly social media calendar that incorporates announcements, personal stories, partnerships, connections with current events, and updates from all program areas within ICS.
• Create content and schedule posts and stories for Facebook, Instagram and Twitter.
• Monitor and reply to comments on social channels.
• Work with Communications Manager to leverage advertising opportunities on social channels. Understand, monitor, and track social media analytics.

Website

• Update website content through WordPress.
• Create image sliders for homepage.
• Track monthly metrics with Google Analytics.
• Regularly review site to ensure content is up to date and pages display correctly on computers and mobile devices.

E-Newsletters

• Draft weekly and monthly e-newsletters in Constant Contact. Write copy and select photos.
• Maintain contact lists in Constant Contact.
• Report e-mail analytics monthly.

Assets and Collateral

• Photograph daily activities and special events at all four ICS locations and partner sites.
• Maintain an archive of photos that is easy for colleagues to search and use.
• Create and edit short videos highlighting ICS programs and people.
• Provide review, redesign, and editing support for PowerPoint presentations and documents created by staff in all areas of the organization.
• Interview and photograph clients, volunteers, staff, event participants, donors, and partners to maintain a library of quotes, stories, and testimonials and to collect content used to produce collateral.
• Print production for newsletters, brochures, signage, postcards, and other printed materials.
• Coordinate with Front Office Managers to stock brochure racks in all four ICS offices.
• Create and manage Google Ads and other digital ads

General Communications Support

• Provide support for meetings and programmatic and department special events.
• Remain informed about activities in all departments of the organization, and at all locations.
• Participate in weekly department meetings and monthly all-staff meetings.
• Other duties as assigned.

Required Qualifications

• Bachelors degree in communications or public relations from an accredited university or four years of relevant work experience.
• Strong graphic design and desktop publishing skills with proficiency using Adobe InDesign, Photoshop, MS Office 365, and Sharepoint.
• Proficiency using Adobe Premiere and Illustrator, Canva, Word Press, and Constant Contact.
• Excellent written communication skills, including editing and proofreading.
• A creative mind that lends itself to seeking opportunities and finding solutions.
• Detail-oriented and conscientious.
• Ability to manage multiple projects and work assignments.
• Maintain a valid Arizona drivers license, reliable transportation, clean driving record, and current auto insurance.
• Must pass a background check.
• Ability to pass background check and maintain Arizona Level 1 Fingerprint Clearance Card

Preferred Qualifications

Bilingual, Spanish and English preferred

• Commitment to social services, volunteerism, and interfaith activities
• Ability to take direction and carry out assignments with accuracy and quality.
• Minimum one year of experience maintaining social media channels for a business, educational institution, or nonprofit organization.
• Flexibility to adapt in response to changing needs and conditions.
• Experience creating or maintaining websites.
• Experience using a donor database or other CRM system.
• Experience with online ticketing and auction platforms.
• Comfortable using a digital SLR camera.