Administrative Assistant 2

The Administrative Assistant 2 performs a variety of office support duties and customer service functions for an assigned department. Provides a variety of information for program offerings to the college community and to the public. Performs a full range of advanced clerical and office support duties, including but not limited to data entry and manage reports for the Outreach and Recruitment team . Additional support to Outreach & Recruitment team, including but not limited to phone calls and emails to prospective students through call projects and enrollment campaigns.

The work schedule for this position is flexible and may include working weekends.

Duties and Responsibilities:

• Provides general information and services to students and the general public relating to College inquiries and requests for information in areas including admissions, registration, new student orientation, assessment, and testing
• Handles a high volume of incoming calls to the college
• Provides advanced office support to staff and assists Outreach and Recruitment team by directing phone calls; reviews and responds to emails; spreadsheets and reports
• Serves as first point-of contact for inquiries, assists students, the public, staff, and faculty in solving routine problems related to College student services and associated programs
• Answers a high volume of calls and email inquiries from prospective students pertaining to information about attending Pima Community College. Refers students to the correct College department for further assistance
• Assists students with issues relating to registration and financial matters
• Assists with office coverage and special projects
• Provide outreach to prospective students as needed through special projects and initiatives at the college
• Entry level data upload in CRM
• Performs all other duties and responsibilities as assigned or directed by the supervisor
• Self Motivated

Job Requirements:

• High school diploma or GED and
• One to three years of related experience providing technology general office support

or

• An equivalent combination of certification, education and experience sufficient to successfully perform the essential duties of the job such as those listed above

Preferred:

• Bilingual
• Associates Degree/Vocational or technical training in office management

The ideal candidate will have the following knowledge, skills and abilities:

• Knowledge of administrative procedures and practices
• Strong customer service skills
• Knowledge of internal and external customer service principles and practices
• Knowledge and application of organizational and time management principles
• Skill in effective communication (both written and oral)
• Skill in performing a variety of duties, often changing from one task to another of a different nature
• Skill in positive, productive and flexible customer service
• Ability to adapt and maintain professional composure in emergent and crisis situations
• Ability to apply effective and accurate data entry and typing skills
• Ability to develop and maintain effective and positive working relationships