Customer Service Representative (Patient engagement)

Job description

Remote Patient Customer Service Representative

*** Only Candidates residing in the states of Florida, Texas, Ohio, Tennessee, North Carolina, South Carolina, and Louisiana

Full-time (Paid Training)

Monday - Friday Must have open availability between the hours of 9am-8pm EST

$15-$16 per hour+ MONTHLY AND QUARTERLY BONUS INCENTIVES

YOU MUST HAVE YOUR OWN EQUIPMENT

Our Company

United Collection Bureau Inc. is a national firm providing accounts receivable management services to healthcare facilities, financial services, businesses, and government entities. We know how important having a team of experts is to our clients, and we believe our people are the key to success. UCB has created a successful culture by creating a fun place to work, hands-on computer based training, and generous benefit programs. Come join our team of experts!

Job Description

We are seeking a highly motivated and passionate Customer Service Representative to join our team

ESSENTIAL DUTIES

• You will support and provide superior customer service via phone.
• Handle incoming patients telephone calls in a professional and courteous manner.
• Resolve patients inquiries with accuracy, efficiency, and quality
• De-escalate situations involving dissatisfied patients, while offering patient assistance and support.
• Use questioning and listening skills that support effective telephone communications.
• Access patient account information via computer software and make necessary updates as needed.
• Document patients inquiries and requests efficiently in our system
• Meet and exceed personal and department objectives and metrics

POSTION REQUREMENTS

• Previous call center experience:
• Medical Terminology
• Strong active-listing and verbal - communication
• Proficiency in problem -solving
• Ability to multitask and mange time effectively
• Have High School Diploma or equivalent
• Highly Motivated, fast learner

BENEFITS

Your hard work and professional dedication will be rewarded with a highly competitive compensation package, including bonus potential. PAID TRAINING

Additional Benefits include Health Insurance, Dental Insurance, Vision Insurance, Retirement 401-k Plan, Direct Deposit, and Life Insurance, Vacation Pay, Holiday Pay, and Earned Time Off.

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Shift:

• 8 hour shift
• Day shift

Work Location: Remote