VP Business Development (Remote, Any Location, US)

VP Business Development (Remote, Any Location, US)

About Us

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. 

Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever® combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX. 

• Winner of Comparably’ s Award for Best Global Culture in 2024, 2023, 2022 and 2021 

• Gold Stevie Award Winner for Great Employers in 2024 and 2022

• We foster an exciting culture of creativity, connection, and commitment  

Read more about our culture:  Foundever® Stories - These are the stories of our people. 

Job Summary

As the VP of Business Development at Foundever®, you will play a pivotal role in prospecting and acquiring new Enterprise clients. This position offers a unique opportunity to leverage our expansive global presence across 45 countries to drive significant business growth.

You will develop and present business cases that showcase our outsourcing CCaaS capabilities in domestic, offshore, and nearshore contact center and customer experience delivery. Your expertise will not only contribute to acquiring new logo clients but also to enhancing our position as a leader in the industry. 

Primary Job Responsibilities

• Develop client-specific and vertical strategies to win new business (logos) in Enterprise space.

• Generating leads and proactively prospecting and identifying new business (logo) opportunities leveraging social selling techniques, industry contacts focusing on core BPO and CX engagements.

• Act as a trusted advisor to client prospects by demonstrating a deep understanding of their business drivers, customer experience challenges and offer solutions utilizing persuasive and effective sales strategies. 

• Manage a sales pipeline, ensuring consistent progress and achievement of sales targets.  

• Leading the preparation and submission of responses to Requests for Proposals (RFPs) and Requests for Information (RFIs), collaborating with internal teams to develop compelling proposals that address clients needs.

• Staying informed about market trends and competitor activities.  

• Leading negotiations to secure new business, ensuring favorable terms and conditions while adhering to organization policies and requirements.  

Qualifications

• Bachelor’s degree or equivalent mix of education and work experience.

• 5-7+ years of sales experience; a thought leader in their vertical.

• Proven sales performance; understand key players and trends, familiar with client pain points and solutions. 

• Strong grasp of vertical specifics, including regulatory or market dynamics.  

• Extensive network within the vertical, understands competitive landscape and can navigate complex sales cycles.

• Deep industry knowledge, including trends and forecasts; actively contributes to strategic discussions and solutions for clients.    

• Developed innovative strategies or solutions that significantly impacted the vertical and client.

• Deep understanding of contact center operations and strategies for achieving key performance metrics in an enterprise sales role.

• Recognized by peers and clients as an industry expert; speaks at conferences- a plus. 

• Possess excellent verbal and written communication skills, with the ability to articulate complex ideas and proposals effectively to diverse audiences.

• Collaborate effectively in cross-functions teams and contribute to a positive team culture.  

• Ability to travel domestically and internationally up to 50%.

Pre Employment Requirements

Offers of employment are conditional and require that you complete and pass a criminal background check that reviews all criminal activity in every area of residence for the last seven years.  

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination. 

Offers of employment are conditional and require that you complete and pass a criminal background check that reviews all criminal activity in every area of residence for the last seven years.  

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.