Guest Experience Coordinator

Help us change lives

At Exact Sciences, were helping change how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while youre working to help others.

Position Overview

The Guest Experience Coordinators purpose is to provide world class service to all external personnel that enter buildings within the Exact Sciences campus. This position interacts primarily with visitors, candidates and vendors to gather and exchange information.

Essential Duties

Include but are not limited to the following:

• Welcome and acknowledge all guest utilizing the 10/5 rule.
• Act as first point of contact for all activities and emergencies in the lobby, remaining alert at all times.
• Serve as point person, taking ownership of any challenges that may arise within the Lobby operation, resolve them or follow escalation procedures as required.
• Anticipate and address guests needs.
• Escort high touch clients to meeting destinations within designated building.
• Maintain exceptional appearance of front desk area and ensure it is in an orderly state at all times.
• Receive incoming calls, manage requests for information/assistance and route other calls.
• Monitor multiple shared email inbox and triage incoming requests.
• Assist in developing and maintaining shared filing system to track critical information.
• Maintain clear and complete records which comply with Exact Sciences Quality System.
• Handle confidential and business critical information.
• Participate in various projects and tasks in accordance with business needs and demands.
• Follow guidelines laid out by the company (i.e. branding, style guide, etc.).
• Promote teamwork and quality service through daily communication.
• Ability to report with a polished, personable and professional appearance and manner.
• Ability to direct guests/clients in the appropriate direction.
• Ability to develop and maintain positive working relationships with others and support teams to reach common goals.
• Ability to quickly analyze a situation, come up with solutions and implement them.
• Motivated self-starter and creative problem-solver.
• Proactive, approachable, solution focused.
• Excellent oral, written communication and interpersonal skills.
• Excellent internal and external facing customer service skills.
• Excellent attention to detail and organizational skills.
• Ability to maintain confidential information.
• Adaptable, open to change and able to work in ambiguous situations and respond to new information and unexpected circumstances.
• Ability to work in a fast-paced ever-changing environment.
• Professional working knowledge of Exact Sciences in a professional and branded manner.
• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
• Support and comply with the companys Quality Management System policies and procedures.
• Regular and reliable attendance.
• Ability to work designated schedule.
• Ability to work nights and/or weekends.
• Ability to work overtime as needed.
• Ability to lift up to 40 pounds for approximately 20% of a typical working day.
• Ability to work seated for approximately 90% of a typical working day. Ability to work standing for approximately 10% of a typical working day.
• Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90% of a typical working day.
• Ability to grasp with both hands; pinch with thumb and forefinger; turn with hand/arm; reach above shoulder height.
• Ability to work on a computer and phone simultaneously.
• Ability to use a telephone through a headset.
• Ability to comply with any applicable personal protective equipment requirements.
• Ability and means to travel between Madison locations.
• Ability to travel 5% of working time away from work location, may include overnight/weekend travel.

Minimum Qualifications

• High School Diploma or General Education Degree (GED).
• 1+ years of experience in an administrative, hospitality or role within an office environment.
• Basic computer skills to include Internet navigation, Email usage, and word processing.
• Proficient in Microsoft Office to include Excel macros and pivot tables and Word mail merge.
• Authorization to work in the United States without sponsorship.
• Demonstrated ability to perform the Essential Duties of the position with or without accommodation.

Salary Range:

Exact Sciences is proud to offer an employee experience that includes paid time off (including days for vacation, holidays, volunteering, and personal time), paid leave for parents and caregivers, a retirement savings plan, wellness support, and health benefits including medical, prescription drug, dental, and vision coverage. Learn more about our benefits.

Our success relies on the experiences and perspectives of a diverse team, and Exact Sciences fosters a culture where all employees can develop personally and professionally with a sense of respect and belonging. If you require an accommodation, please contact us here.

Not ready to apply? Join our talent community and stay up to date on whats new at Exact Sciences.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state, or federal law. Any applicant or employee may request to view applicable portions of the companys affirmative action program.

To view the Right to Work, E-Verify Employer, and Pay Transparency notices and Federal, Federal Contractor, and State employment law posters, visit our compliance hub. The documents summarize important details of the law and provide key points that you have a right to know.