Bilingual Customer Service Representative

Bilingual Customer Service Representative

Job Summary: The Customer Service Representative is responsible for providing professional customer service and building rapport with customers through telephone contact. The most essential responsibility of this role will be to assist our customers with updating and analyzing the delinquency of customer accounts in our database system. This role is responsible for delivering first-class customer service in every interaction phone, email, and chat.

Job Duties- - The duties of this position include but are not limited to the following:

• Ability to communicate clearly and effectively in both English and Spanish
• Provide exemplary customer service and problem-solving via phone, email, and chat
• Identify each customers needs and determine the next appropriate action, which may include clarifying charges, adding, updating, and resolving complaints
• Collect outstanding balances and/or negotiate appropriate payment arrangements
• Working knowledge of the FDCPA, State Collection Laws, HIPAA
• Enter data provided by customers accurately into appropriate systems
• Meet and EXCEED personal and team-targeted levels of customer service creating a great customer experience
• Conduct all job tasks, duties, phone calls, and interactions with professionalism, respect, and a positive attitude, and in accordance with company compliance policies
• Effectively prioritize work to ensure efficiency
• Other duties as assigned

Skills and Abilities

• Bilingual- Fluent in English / Spanish
• Ability to work well in a team environment
• Must be coachable, must be able to follow a script and retain/recall procedures
• Strong attention to detail with time management and decision-making skills but also described as someone with high energy and driven to be the best
• Self-motivated and positive
• Ability to work in a fast-paced environment with strong organizational and multi-tasking skills
• Basic PC knowledge, including Windows, email, and other computer applications

Qualifications

Satisfactory preliminary criminal history background check determination and asatisfactory drug screening. The ability to perform this job successfully and perform each duty essentially. Previous experience in customer service and/or related industry preferred but not required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education and/or Experience The knowledge, skills, and abilities typically acquired through the completion of a high school diploma and/or GED. One-year minimum customer service experience.

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Rotating shift

Work Location: Remote